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- Tasks: Manage customer enquiries and ensure a seamless experience across all touchpoints.
- Company: Join a trendy London-based fashion retail brand making waves in the industry.
- Benefits: Part-time hours, flexible work environment, and a chance to grow in a dynamic team.
- Other info: Work 30 hours a week with one day onsite in London.
- Why this job: Be the voice of a brand and create exceptional customer experiences in e-commerce.
- Qualifications: Experience in customer service, preferably in fashion or retail.
The predicted salary is between 20000 - 25000 £ per year.
Robert Half is proud to be partnering exclusively with a well-known London-based fashion retail brand that’s making waves in the industry. They’re on the lookout for a Customer Service Coordinator to join their growing team - an incredible opportunity to be part of a fast-moving brand where customer experience is at the heart of everything they do.
Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced e-commerce environment?
Location: London, 1 day onsite a week in office.
Contract: Part-time (30 hours per week)
As our Customer Service Coordinator, you’ll be the voice of the brand - managing customer enquiries and ensuring a seamless, end-to-end experience across every touchpoint. From order queries to resolving complex issues, you’ll play a key role in maintaining a high standard of service and building lasting customer relationships.
- Supporting customers with orders, delivery, returns & product info
- Resolving issues (late deliveries, damaged items, complaints) with care
- Experience in customer service (fashion, retail, or e-commerce preferred)
- Familiarity with Google Workspace (Shopify, SWAP, Global-e a bonus!)
Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) in City of London employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the fashion retail industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Service Coordinator role.
✨Tip Number 2
Prepare for those interviews by practising common customer service scenarios. Think about how you’d handle tricky situations like late deliveries or complaints. We want you to shine and show them you’re the perfect fit for their fast-paced environment!
✨Tip Number 3
Show your passion for the brand! Research their values and recent news, then weave that into your conversations. We love when candidates demonstrate genuine interest in the company and its mission to deliver exceptional customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way, so let’s get you that Customer Service Coordinator position!
We think you need these skills to ace Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) in City of London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service! In your application, share specific examples of how you've gone above and beyond to create exceptional experiences for customers. This will help us understand why you're the perfect fit for our fast-paced environment.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any relevant experience in fashion, retail, or e-commerce, and don’t forget to mention your familiarity with tools like Google Workspace. We want to see how your skills align with what we’re looking for!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate a well-structured application that gets straight to the heart of why you want to join us and how you can contribute to our team. Avoid fluff and focus on your key strengths!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to be part of our brand!
How to prepare for a job interview at Robert Half
✨Know the Brand Inside Out
Before your interview, make sure you research the fashion retail brand thoroughly. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or resolving order issues. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to maintain a positive customer experience.
✨Familiarise Yourself with Tools
Since familiarity with Google Workspace and e-commerce platforms like Shopify is a plus, take some time to brush up on these tools. If you have experience with them, be ready to discuss how you've used them to enhance customer service in previous roles.
✨Show Your Passion for Customer Experience
During the interview, convey your enthusiasm for delivering exceptional customer experiences. Share stories that highlight your dedication to customer satisfaction and how you’ve gone above and beyond to ensure a seamless experience for customers.