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For Companies At a Glance
- Tasks: Support users with Microsoft Dynamics 365 Business Central, troubleshoot issues, and optimise workflows.
- Company: Join a leading utilities organisation known for innovation and excellence in service.
- Benefits: Enjoy remote work flexibility and competitive pay based on your experience.
- Why this job: Be the go-to expert in a dynamic environment, enhancing business operations and user experience.
- Qualifications: Experience with Dynamics 365 Business Central and strong communication skills are essential.
- Other info: This is a contract role with opportunities for growth and learning in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Robert Half Technology are assisting a market leading utilities organisation to recruit a Business Central IT Support Analyst on a contract basis – start ASAP.
As a Microsoft Dynamics 365 Business Central Support Analyst, you'll provide functional and technical support to end-users across the business. You'll be the go-to expert for troubleshooting, training, and optimisation of Business Central, ensuring continuity of business operations, efficient working, accurate reporting and helping to drive system improvements.
Role
- The Business Central IT Support Analyst will provide day-to-day application support for Dynamics 365 Business Central
- Investigate and resolve user issues and system errors efficiently
- Manage BC Support inbox and 'tickets' raised ensuring timely resolution
- Liaise with internal teams and third-party vendors for escalations and enhancements
- Keep abreast of Business Central developments, new capabilities and features to ensure best practice solutions are in place
- Document support resolutions, processes, and procedures
Profile
- The Business Central IT Support Analyst will have in-depth knowledge of Microsoft Dynamics 365 Business Central (especially Finance, Sales, Purchasing, and Fixed Asset modules)
- Understanding of permissions, role management, and security setup within Business Central – Understanding of business processes and how they map into Business Central workflows
- Excellent communication and stakeholder management skills
- Able to interpret technical issues into user friendly language
- At least a year of providing user support and resolving day-to-day operational issues
- Previously provided support to finance teams – Building JET report
Company
- Market leading utilities organisation with offices in London
- fully remote
Salary & Benefits
The salary range/rates of pay is dependent upon your experience, qualifications or training.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
Business Central IT Support Analyst employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Central IT Support Analyst
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 Business Central, especially the Finance, Sales, Purchasing, and Fixed Asset modules. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Brush up on your troubleshooting skills and be prepared to discuss specific examples of how you've resolved user issues in the past. Highlighting your problem-solving abilities can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the field, especially those who have experience with Business Central. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Stay updated on the latest developments and features of Business Central. Being knowledgeable about new capabilities shows that you're proactive and eager to bring best practices to the organisation.
We think you need these skills to ace Business Central IT Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Business Central IT Support Analyst. Familiarise yourself with Microsoft Dynamics 365 Business Central and its modules, especially Finance, Sales, Purchasing, and Fixed Asset.
Tailor Your CV: Highlight your relevant experience in providing user support, particularly with Microsoft Dynamics 365. Emphasise your skills in troubleshooting, communication, and stakeholder management, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and your passion for supporting users. Mention specific examples of how you've resolved technical issues or improved processes in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is essential for the role of an IT Support Analyst.
How to prepare for a job interview at Robert Half
✨Know Your Dynamics 365 Inside Out
Make sure you have a solid understanding of Microsoft Dynamics 365 Business Central, especially the Finance, Sales, Purchasing, and Fixed Asset modules. Be prepared to discuss specific features and how they can be applied to solve common user issues.
✨Showcase Your Troubleshooting Skills
Prepare examples of past experiences where you've successfully resolved user issues or system errors. Highlight your problem-solving approach and how you communicate technical solutions in a user-friendly manner.
✨Understand Business Processes
Familiarise yourself with how business processes map into Business Central workflows. Be ready to explain how you can optimise these processes to improve efficiency and reporting accuracy.
✨Communicate Effectively
Demonstrate your excellent communication and stakeholder management skills during the interview. Practice explaining complex technical concepts in simple terms, as this will be crucial when liaising with end-users and internal teams.
