At a Glance
- Tasks: Support daily operations and provide top-notch customer service in a friendly team.
- Company: Join a family-run business with a relaxed and collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and onsite parking.
- Other info: Stable opportunity with excellent support and career growth in a welcoming environment.
- Why this job: Make a real impact while enjoying variety in your role.
- Qualifications: Strong organisational skills and a positive attitude towards customer service.
The predicted salary is between 27000 - 30000 £ per year.
Robert Half are working with a friendly, family-run business based in Central Bristol, who are looking to recruit an Operations & Customer Service Administrator to join their close-knit and supportive team. This is a fantastic opportunity for someone who enjoys variety in their role and takes pride in keeping things organised behind the scenes. The business has a relaxed and collaborative culture, with a genuinely supportive working environment. Hybrid and flexible working is available, alongside onsite parking.
The successful candidate will play an important role in supporting the day-to-day operations of the business, helping to ensure orders are processed efficiently and customers receive a high standard of service.
Key Responsibilities- Processing customer orders accurately and efficiently, ensuring all information is recorded correctly and completed within agreed timescales.
- Liaising with customers via phone and email to provide updates, answer queries and resolve day-to-day issues in a professional and friendly manner.
- Supporting the operational team with general administrative tasks and coordination activities.
- Maintaining accurate records and updating internal systems and databases.
- Coordinating deliveries, orders and supplier communications where required.
- Assisting with invoicing, documentation and order-related administration.
- Managing incoming calls, emails and customer enquiries, ensuring excellent service at all times.
- Supporting with scheduling, logistics and general office coordination duties.
- Preparing and formatting documents, spreadsheets and reports as required.
- Providing wider administrative support to the team and assisting with ad-hoc tasks when needed.
- Strong organisational and administrative skills with excellent attention to detail.
- A positive and approachable attitude with strong customer service skills.
- Confident communication skills, both written and verbal.
- Ability to manage workload effectively and prioritise tasks independently.
- A proactive and hands-on approach with willingness to support across the business.
- Comfortable working within a small team environment.
- Previous experience within an administration, operations support or customer service role.
- Good IT skills including Microsoft Office applications such as Word, Excel and Outlook.
- Experience processing orders or supporting operational processes would be advantageous.
- Experience working within a small business or customer-focused environment would be beneficial.
- Salary: £27,000 - £30,000 depending on experience.
- Hybrid and flexible working available.
- Central Bristol location with parking available.
- Friendly and supportive family-run business.
- Stable, long-term opportunity within a welcoming team environment.
Operations & Customer Service Administrator in Bristol employer: Robert Half
Join a friendly, family-run business in Central Bristol as an Operations & Customer Service Administrator, where you'll thrive in a relaxed and collaborative culture. Enjoy the benefits of hybrid and flexible working, alongside a supportive team that values your contributions and offers opportunities for personal growth within a stable, long-term environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Customer Service Administrator in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the family-run business vibe. This will help you connect with the team and show that you're genuinely interested in being part of their supportive environment.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and the team, it’s crucial to come across as friendly and professional. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've kept things running smoothly in previous roles. Whether it's managing schedules or processing orders, having real-life stories will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to reinforce your interest and keep you fresh in their minds.
We think you need these skills to ace Operations & Customer Service Administrator in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and customer service experience, as these are key for the Operations & Customer Service Administrator role.
Craft a Personal Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you’re excited about joining a friendly, family-run business and how you can contribute to their supportive team culture.
Showcase Your Communication Skills:Since this role involves liaising with customers, make sure your written application is clear and professional. Use confident language and demonstrate your ability to communicate effectively, both in writing and verbally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Robert Half
✨Know the Company Culture
Before your interview, take some time to research the company’s culture. Since this role is in a friendly, family-run business, think about how you can demonstrate your positive and approachable attitude. Share examples of how you've contributed to a supportive team environment in the past.
✨Showcase Your Organisational Skills
As an Operations & Customer Service Administrator, strong organisational skills are key. Prepare to discuss specific instances where you’ve successfully managed multiple tasks or projects. Bring along examples of documents or reports you've created to showcase your attention to detail.
✨Practice Your Communication Skills
Since you'll be liaising with customers and colleagues, practice articulating your thoughts clearly and confidently. Consider role-playing common customer service scenarios with a friend to refine your responses and ensure you come across as professional and friendly during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, daily responsibilities, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
