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- Tasks: Manage Dutch accounts, resolve disputes, and mentor junior collectors in a dynamic team.
- Company: Leading IT and software organisation with a focus on growth and customer service.
- Benefits: Competitive salary, performance bonus, hybrid work, and professional development opportunities.
- Why this job: Join a respected company and make an impact in credit control while developing your skills.
- Qualifications: Fluent in Dutch and English, with extensive collections experience and strong analytical skills.
- Other info: Supportive team culture with opportunities for leadership and career advancement.
The predicted salary is between 28800 - 48000 £ per year.
Our client, a leading organisation within the IT & software industry, is seeking a highly experienced Dutch speaking Collections Specialist to join their established EU Credit & Collections team. This senior-level Credit Control position plays a key role in managing high-value and complex accounts, driving the recovery of outstanding debts while maintaining strong customer relationships. This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first mindset. You'll be responsible for resolving escalated issues, mentoring junior collectors, and improving processes through insight and data analysis.
Key Responsibilities
- Manage a portfolio of Dutch Sales Ledger accounts, ensuring timely collection and resolution of outstanding balances.
- Build and maintain professional relationships with customers to negotiate settlements, payment plans, or other arrangements that optimise recovery.
- Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service.
- Analyse account data to identify trends, payment behaviours, and opportunities for process improvement.
- Provide regular reports and updates to management on collection performance and key risks.
- Maintain detailed, compliant documentation of all communications and agreements.
- Make informed recommendations for escalation to legal action or external collection agencies when necessary.
- Mentor and support junior collections staff, providing training and guidance on best practice.
- Ensure all collection activities comply with UK debt collection regulations and company policies.
About You
- Bachelor's degree (or equivalent experience) in Finance, Business, or related field.
- Extensive experience in collections, including handling complex or high-value accounts at a senior level.
- Strong understanding of Dutch & UK debt collection processes, regulatory requirements, and ethical practices.
- Proficient in Microsoft Excel and experienced with ERP or collections software systems.
- Exceptional negotiation, communication, and analytical skills.
- Highly organised and detail-oriented, able to manage multiple priorities under pressure.
- Collaborative and professional approach with a commitment to delivering outstanding customer service.
- Proven ability to mentor or train others in a team environment.
- Multi-lingual fluency in Dutch and English is essential.
What's on Offer
- Competitive salary and performance-related bonus.
- Hybrid working patterns.
- Opportunity to lead initiatives within a respected, growth-focused business.
- Supportive team culture and ongoing professional development.
If you are a results-driven, fluent Dutch speaking collections professional seeking your next challenge in a dynamic, customer-focused environment, we'd love to hear from you.
Dutch Speaking Credit Controller in Bracknell employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking Credit Controller in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. This way, you can show them you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your negotiation skills! As a Credit Controller, you'll need to demonstrate your ability to handle tough conversations. Role-play with a friend or use online resources to sharpen your approach before the big day.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Dutch Speaking Credit Controller in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of a Dutch Speaking Credit Controller. Highlight your experience with high-value accounts and any relevant skills in negotiation and customer service. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed collections or resolved disputes in the past. We love a good story!
Show Off Your Language Skills: Since this role requires fluency in Dutch, make sure to showcase your language skills prominently. If you have experience working in bilingual environments or with Dutch clients, let us know! We’re keen on candidates who can communicate effectively in both languages.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Robert Half
✨Know Your Numbers
Before the interview, brush up on your financial knowledge, especially around credit control metrics. Be ready to discuss how you've managed high-value accounts and what strategies you've used to optimise recovery. This will show that you understand the role's demands.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you successfully resolved disputes or secured payment plans. Highlight your customer-first mindset and how you maintained relationships while achieving results. This is crucial for a collections role!
✨Familiarise Yourself with Regulations
Make sure you're well-versed in UK debt collection regulations and ethical practices. Being able to discuss these confidently will demonstrate your professionalism and understanding of compliance, which is key for this position.
✨Be Ready to Mentor
Since mentoring junior collectors is part of the job, think about your past experiences in training or guiding others. Prepare to share how you approach mentorship and what best practices you would instil in your team.
