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For Companies At a Glance
- Tasks: Provide expert support for Pegasus Opera Software and troubleshoot client issues.
- Company: Join a dynamic IT MSP with a focus on Cyber Security and Consulting.
- Benefits: Enjoy flexible hybrid work options and a competitive salary of £30,000 - £40,000.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact on clients' accounting processes.
- Qualifications: Background in accounting or IT support with experience in accounting software is preferred.
- Other info: Diversity, equity, and inclusion are core values; all qualified candidates are encouraged to apply.
The predicted salary is between 24000 - 32000 £ per year.
The Company
My client is an IT MSP who have a specialist Cyber Security and Consulting division. They have a wide range of clients and growth sees them recruiting for a Support Specialist/consultant that specialises in the Accounting software Pegasus.
The Role
This role is all about providing expert-level support and troubleshooting for Pegasus Opera Software, addressing client inquiries and resolving technical issues promptly as well as implementations.
- Provide expert-level support, troubleshooting, installation, and configuration for Pegasus Opera Software.
- Conduct training and create documentation to help clients effectively use the software.
- Collaborate with partners and third parties to report bugs and suggest improvements.
- Maintain detailed records of client interactions in the CRM system.
- Stay updated on software features and offer proactive advice to enhance client usage and accounting processes.
Your Profile
To apply for this role you ideally would have a background in accounting and have used an accountancy software such as Pegasus, Sage, Xero, QuickBooks or similar. The client is also willing to look at an IT support candidate that has supported users with their accountancy packages.
For both profiles, excellent communication skills are essential as this is a client facing consulting/support role.
Salary & Benefits
This role will pay between £30,000 – £40,000 depending on experience
They have an extremely flexible/hybrid work arrangement (after initial training) and only require you to be in their West Hampstead or Colchester office every so often.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.
Accounting Software Support Consultant in North London employer: Robert Half
Contact Detail:
Robert Half Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounting Software Support Consultant in North London
✨Tip Number 1
Familiarise yourself with Pegasus Opera Software. Since this role requires expert-level support for this specific software, having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your accounting knowledge. Understanding accounting principles and how they relate to software usage will not only help you in the role but also impress the hiring team with your expertise.
✨Tip Number 3
Prepare to demonstrate your communication skills. Since this is a client-facing role, think of examples from your past experiences where you successfully resolved client issues or provided training, showcasing your ability to communicate effectively.
✨Tip Number 4
Network with professionals in the field. Engaging with others who work with accounting software or in IT support can provide insights and potentially lead to referrals, making your application stand out.
We think you need these skills to ace Accounting Software Support Consultant in North London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Accounting Software Support Consultant. Familiarise yourself with Pegasus Opera Software and its features, as well as the skills required for troubleshooting and client support.
Tailor Your CV: Highlight your relevant experience in accounting and any previous roles involving software support. If you've worked with accounting software like Pegasus, Sage, or QuickBooks, make sure to emphasise this in your CV.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the role. Mention your experience with accounting software and your ability to provide excellent client support.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. This will demonstrate your ability to troubleshoot effectively, which is crucial for this position.
How to prepare for a job interview at Robert Half
✨Know Your Software
Make sure you have a solid understanding of Pegasus Opera Software. Familiarise yourself with its features, common issues, and troubleshooting techniques. This will help you demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
Since this role is client-facing, practice articulating complex technical concepts in simple terms. Prepare examples of how you've effectively communicated with clients in the past, especially when resolving issues.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might encounter in the role. Think through potential client inquiries or technical problems and how you would address them. This shows your problem-solving skills and readiness for the job.
✨Highlight Your Accounting Knowledge
If you have a background in accounting, be ready to discuss it. Relate your experience with accounting software like Sage, Xero, or QuickBooks to how it can benefit clients using Pegasus. This will set you apart as a well-rounded candidate.
