At a Glance
- Tasks: Provide front line IT support and resolve technical issues for users.
- Company: Join a leading financial services organisation based in vibrant London.
- Benefits: Competitive salary, diverse workplace, and opportunities for growth.
- Other info: This is a 6-month contract role requiring on-site presence.
- Why this job: Gain hands-on experience in a dynamic environment while enhancing your tech skills.
- Qualifications: Experience with Windows 10/11, Active Directory, and Office 365 is essential.
The predicted salary is between 30000 - 42000 £ per year.
Robert Half Technology are assisting a market leading financial services organisation based in London to recruit a 1st Line Support Engineer - 6 month initial contract - onsite required - London based.
The 1st Line Support Engineer will be front line call resolution for all IT related issues to the internal business. Responsible for desktop, laptop and application standardisation, provision, and support. Support of all workstations, Surface Pro and laptop computers together with support of mobile devices (Smartphones, Tablets etc.).
Active Directory user account management, access and network administration based on company standards and policies. Ensure all support calls within the call logging system follow defined processes and procedures. Deliver outstanding customer service, perception and satisfaction to all IT users and customers. Support and administration of Microsoft Azure, 365, Intune, Active Directory, assisting with testing and deployment of changes where appropriate.
Profile
The 1st Line Support Engineer will have extensive hands-on experience specifying/configuring/troubleshooting user and customer issues in a changing Windows Desktop environment. Extensive experience of supporting and administrating Windows 11/10/Active Directory Office 365+Exchange. Ability to provide hands on 1st level support for general IT operational requirements problems, and issues for end users and customers face to face and remotely. Experience of providing remote support for users and systems, including resolution of technical issues on the phone and using remote support tools. Working knowledge of Backup Software and common backup and restoration tasks. Printer administration and management, including changing consumables and managing stock supplies. Great MS Office 365 skills and support of the Office suite of applications.
Company
Market leading real estate organisation with offices in central London.
Salary & Benefits
The salary range/rates of pay is dependent upon your experience, qualifications or training.
StudySmarter Expert Advice🤫
We think this is how you could land 1st line support engineer in London
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Active Directory, and Microsoft 365. Having hands-on experience or even a basic understanding of these systems will give you an edge during interviews.
✨Tip Number 2
Practice your customer service skills, as delivering outstanding support is crucial for this role. Consider role-playing scenarios where you handle difficult IT issues to demonstrate your problem-solving abilities and communication skills.
✨Tip Number 3
Prepare to discuss your experience with remote support tools and how you've resolved technical issues over the phone. Being able to articulate your approach to troubleshooting will show your capability in providing effective support.
✨Tip Number 4
Research the company and its culture to understand their values and expectations. Tailoring your responses to align with their mission can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace 1st line support engineer in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and required skills for the 1st Line Support Engineer position. Tailor your application to highlight your relevant experience in desktop support, Active Directory management, and customer service.
Highlight Relevant Experience:In your CV and cover letter, emphasise your hands-on experience with Windows 10/11, Microsoft Azure, and Office 365. Provide specific examples of how you've resolved IT issues and supported users, both face-to-face and remotely.
Showcase Customer Service Skills:Since delivering outstanding customer service is crucial for this role, include examples of how you've successfully handled customer queries or complaints in previous positions. This will demonstrate your ability to maintain high satisfaction levels.
Proofread Your Application:Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a support engineer.
How to prepare for a job interview at Robert Half
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, especially Windows 10/11, Active Directory, and Office 365. Brush up on troubleshooting techniques and be ready to discuss your hands-on experience with these systems.
✨Demonstrate Customer Service Skills
As a 1st Line Support Engineer, you'll be the first point of contact for users. Prepare examples of how you've delivered outstanding customer service in previous roles, focusing on your ability to resolve issues efficiently and maintain user satisfaction.
✨Familiarise Yourself with Remote Support Tools
Since remote support is a key part of the role, ensure you understand how to use common remote support tools. Be prepared to explain how you've used these tools in the past to troubleshoot and resolve issues for users.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common IT issues you’ve encountered and how you resolved them, as this will demonstrate your practical knowledge and ability to think on your feet.
