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- Tasks: Manage high-value accounts and drive debt recovery while building strong customer relationships.
- Company: Leading IT and software organisation with a focus on growth and collaboration.
- Benefits: Competitive salary, performance bonuses, hybrid work, and professional development opportunities.
- Why this job: Join a dynamic team and make a real impact in collections while mentoring others.
- Qualifications: Experience in collections, fluent in Czech/Slovak and English, strong negotiation skills.
- Other info: Supportive culture with opportunities for career advancement and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading organisation within the IT & software industry, is seeking a highly experienced Czech/Slovak speaking Collections Specialist to join their established EU Credit & Collections team. This senior-level Credit Control position plays a key role in managing high-value and complex accounts, driving the recovery of outstanding debts while maintaining strong customer relationships. This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first mindset.
You will be responsible for full order to cash process ownership, investigating & resolving issues and improving DSO through ledger management, insights and analysis.
Key Responsibilities- Manage a portfolio of Czech & Slovakian Sales Ledger accounts, ensuring timely collection and resolution of outstanding balances.
- Build and maintain professional relationships with customers to negotiate settlements, payment plans, or other arrangements that optimise recovery.
- Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service.
- Analyse account data to identify trends, payment behaviours, and opportunities for process improvement.
- Provide regular reports and updates to management on collection performance and key risks.
- Maintain detailed, compliant documentation of all communications and agreements.
- Make informed recommendations for escalation to legal action or external collection agencies when necessary.
- Mentor and support junior collections staff, providing training and guidance on best practice.
- Ensure all collection activities comply with UK debt collection regulations and company policies.
- Bachelor's degree (or equivalent experience) in Finance, Business, or related field.
- Extensive experience in collections, including handling complex or high-value accounts at a senior level.
- Strong understanding of Czech & Slovakian & UK debt collection processes, regulatory requirements, and ethical practices.
- Proficient in Microsoft Excel and experienced with ERP or collections software systems.
- Exceptional negotiation, communication, and analytical skills.
- Highly organised and detail-oriented, able to manage multiple priorities under pressure.
- Collaborative and professional approach with a commitment to delivering outstanding customer service.
- Proven ability to mentor or train others in a team environment.
- Multi-lingual fluency in Czech/Slovak and English is essential.
- Competitive salary and performance-related bonus.
- Hybrid working patterns.
- Opportunity to lead initiatives within a respected, growth-focused business.
- Supportive team culture and ongoing professional development.
If you are a results-driven, Czech & Slovakian speaking collections professional seeking your next challenge in a dynamic, customer-focused environment, we would love to hear from you.
Senior Collections Specialist - Czech & Slovakian Speaking in Reading employer: Robert Half Limited
Contact Detail:
Robert Half Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Collections Specialist - Czech & Slovakian Speaking in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A personal introduction can make all the difference.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and needs. We want to see that you’re not just a fit on paper!
✨Tip Number 3
Practice your negotiation skills! Since this role involves managing high-value accounts, being able to demonstrate your negotiation prowess during interviews will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Collections Specialist - Czech & Slovakian Speaking in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Collections Specialist role. Highlight your experience with Czech and Slovakian accounts, and showcase your negotiation skills and customer-first mindset. We want to see how you’ve handled complex collections in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific achievements in collections and how you’ve built strong customer relationships. Let us know what makes you tick!
Showcase Your Analytical Skills: Since this role involves analysing account data, make sure to mention any relevant experience you have with insights and analysis. We love candidates who can identify trends and suggest process improvements, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Robert Half Limited
✨Know Your Numbers
Before the interview, brush up on your knowledge of key metrics related to collections, such as DSO (Days Sales Outstanding) and recovery rates. Being able to discuss these figures confidently will show that you understand the financial landscape and can contribute to improving it.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you successfully resolved disputes or secured payment plans. Highlight your customer-first mindset and how you maintained relationships while achieving results. This will demonstrate your ability to balance assertiveness with empathy.
✨Familiarise Yourself with Regulations
Make sure you’re up to speed on UK debt collection regulations and ethical practices. Being knowledgeable about compliance will not only help you answer questions but also show that you take your responsibilities seriously and are committed to best practices.
✨Prepare for Team Dynamics
Think about how you can mentor junior staff and support team members. Be ready to discuss your experience in training others and how you foster a collaborative environment. This will highlight your leadership potential and commitment to team success.
