At a Glance
- Tasks: Lead IT operations across the UK, ensuring reliable and secure services in healthcare.
- Company: Join Icon Cancer Centre and Pharmaxo Group, leaders in cancer care and healthcare services.
- Benefits: Salary up to £90,000, hybrid working, enhanced leave, and private medical insurance.
- Other info: Dynamic role with opportunities for professional growth in a supportive environment.
- Why this job: Make a real impact in healthcare by leading innovative IT solutions.
- Qualifications: Proven experience in IT operations and strong leadership skills required.
The predicted salary is between 57704 - 70528 £ per year.
Icon Cancer Centre and Pharmaxo Group are leading healthcare providers delivering specialist services across the United Kingdom. Together, they bring a highly experienced team providing comprehensive cancer care, including medical oncology, radiation oncology, haematology, chemotherapy, research, pharmacy, theranostics and PET-CT through Icon Cancer Centre UK, alongside sterile compounding, and nursing home healthcare services through Pharmaxo. Together, Icon Cancer Centre and Pharmaxo deliver an end-to-end healthcare service for patients and partners across the UK.
We're looking for an experienced IT Operations Manager to lead IT operations across our UK business, supporting cancer centres, compounding facilities and home healthcare services. This is a key leadership role responsible for delivering reliable, secure and high-performing IT services across a complex multi-site healthcare environment.
The role
- You'll lead IT operations across the UK, overseeing infrastructure, networks, service delivery, cloud and data centre operations, service desk, platform support, and supplier performance.
- This role suits a strong operational leader with technical expertise, commercial awareness and a passion for service excellence.
Key responsibilities
- Lead, develop and mentor the IT Operations team across infrastructure, networks, service desk and support.
- Oversee day-to-day IT operations, ensuring reliable, secure and resilient services.
- Manage incident, problem and change processes in line with ITIL principles.
- Monitor and improve service performance, including SLAs, KPIs and customer satisfaction.
- Support business-critical platforms, including D365 and other core systems.
- Manage third-party vendors and service providers to meet delivery expectations.
- Work closely with business and technical stakeholders to align IT services with operational needs.
- Contribute to IT strategy, delivery planning, governance and continuous improvement.
About you
You're a confident, collaborative IT leader with strong experience in complex operational environments.
Essential
- Proven experience leading IT operations, infrastructure and service delivery teams.
- Strong knowledge of enterprise infrastructure, networks, servers, storage, virtualisation, backups, cloud services and systems administration.
- Experience with ITIL-aligned incident, problem and change management.
- Strong supplier, risk and budget management experience.
- Excellent communication, analytical and problem-solving skills.
- Ability to translate technical issues into practical business outcomes.
Desirable
- Experience in healthcare, life sciences or another regulated environment.
- Knowledge of UK healthcare and compliance frameworks, including NHS, DSPT, GDPR, DPIA and Cyber Essentials Plus.
- Experience in multi-site environments.
- Exposure to Microsoft D365 support.
- Degree in Computer Science or related field.
- Project management and/or leadership qualification.
On offer
- Salary up to £90,000.
- Hybrid working - office based in Corsham.
- Enhanced annual leave package increasing with Length of Service (25 days + bank holidays, increasing to 27 days + bank holidays after 3 years' service).
- Enhanced pension contribution rates - Auto-enrolment from day 1 at basic contributions (5% employee, 4% employer) or the individual can elect to increase their contribution to 6% to which the employer will double their contribution to 8%.
- Access to Engage; Engage is an external platform providing employee discounts, recognition, and wellbeing support.
- Access to the Wellbeing Centre (Employee Assistant Programme and Occupational Health Support).
- Private Medical Insurance (funded by the Company) - eligible following successful completion of a 6-month probation period; can elect to add family members to your policy at a cost (deducted via payroll).
- Life Assurance - 10 x your annual salary (max of £300,000).
Please note any direct and third-party applications you receive shall be sent through to Roxy Law. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.
IT Operations Manager employer: Robert Half Limited
As a leading legal organisation in the UK, we offer an exceptional work environment that prioritises hybrid working, allowing our Xero Consultant to enjoy flexibility while contributing to impactful projects. Our commitment to employee growth is evident through comprehensive training opportunities and a collaborative culture that encourages innovation and problem-solving. Join us in London, where you will not only enhance your skills but also play a vital role in shaping client experiences with Xero.
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We think this is how you could land IT Operations Manager
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We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Robert Half Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Robert Half Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Robert Half Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
