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- Tasks: Support macOS and Windows systems, manage Apple devices, and improve IT service desk processes.
- Company: Join a leading UK retail organisation with a focus on innovation and teamwork.
- Benefits: Competitive hourly rate, potential for permanent role, and a dynamic work environment.
- Why this job: Be a key player in building a London-based IT team and make a real impact.
- Qualifications: Experience with macOS, Jamf, Microsoft Intune, and strong troubleshooting skills.
- Other info: 4 days onsite in Holborn, with opportunities for growth in a global retail setting.
The predicted salary is between 30 - 40 £ per hour.
Robert Half is partnering with a leading UK retail organisation to hire an Apple Systems Engineer for an initial 6-month contract, with a strong view to permanent. This role will act as a senior technical escalation point across the IT service desk while owning Apple-focused systems, endpoint management, and day-to-day IT operations within the London office. The position will play a key role in stabilising, improving, and scaling IT support as the organisation builds a London-based IT team.
Responsibilities:
- Act as a senior escalation point across 1st, 2nd, and 3rd line IT support
- Deliver high-quality, customer-focused support across macOS and Windows environments
- Own and continuously improve IT service desk processes and best-practice delivery
- Manage Apple device lifecycle management using Jamf and Microsoft InTune
- Lead employee onboarding and offboarding, including device provisioning and access management
- Support a remote workforce, including networking, VPN, and secure access requirements
- Troubleshoot server-related issues and collaborate with wider IT stakeholders as required
- Support cloud terminals, system changes, and operational improvements
- Take ownership of day-to-day IT operations within the London office
- Contribute to the growth and development of a future London-based IT team
Experience:
- Strong hands-on experience supporting macOS environments in an enterprise setting
- Good working knowledge of Windows systems
- Proven experience using Jamf and Microsoft Intune
- Solid understanding of user and device management
- Experience supporting remote and hybrid workforces
- Working knowledge of networking concepts and server troubleshooting
- Ability to work independently and take ownership of IT operations
- Experience within a retail or multi-site environment (desirable)
Organisation:
- London-based contract role - 4 days per week onsite (Holborn)
- Initial 6-month contract with a view to permanent
- Global Retail organisation
- Competitive hourly rate
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.
Apple Systems Engineer in City of London employer: Robert Half Limited
Contact Detail:
Robert Half Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apple Systems Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! If you’ve got experience with macOS, Jamf, or Microsoft Intune, make sure to highlight that in conversations. Share specific examples of how you've tackled challenges in past roles.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to Apple systems and IT support. We recommend practising with a friend or using mock interviews to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Apple Systems Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Apple Systems Engineer role. Highlight your experience with macOS, Jamf, and Microsoft Intune, as these are key for us. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our London-based IT team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in IT support. We’re keen on seeing your troubleshooting prowess, especially in macOS and Windows environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Robert Half Limited
✨Know Your Apple Stuff
Make sure you brush up on your knowledge of macOS and the tools like Jamf and Microsoft Intune. Be ready to discuss how you've used these in past roles, as this will show you're not just familiar but experienced.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT issues, especially in a retail or multi-site environment. Highlight your troubleshooting process and how you collaborated with others to resolve problems.
✨Understand the Company Culture
Research the retail organisation's values and culture. Tailor your responses to reflect how your work ethic and approach align with their mission, especially regarding customer-focused support.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, future projects, and how they envision the growth of the London IT team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
