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- Tasks: Manage high-value French accounts and drive debt recovery while building strong customer relationships.
- Company: Leading IT & software organisation with a focus on growth and collaboration.
- Benefits: Competitive salary, performance bonus, hybrid work, and professional development opportunities.
- Why this job: Join a dynamic team and make a real impact in a customer-focused environment.
- Qualifications: Extensive collections experience, fluent in French and English, strong negotiation skills.
- Other info: Supportive culture with opportunities to mentor and lead initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading organisation within the IT & software industry, is seeking a highly experienced French speaking Collections Specialist to join their established EU Credit & Collections team. This senior-level Credit Control position plays a key role in managing high-value and complex accounts, driving the recovery of outstanding debts while maintaining strong customer relationships. This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first mindset.
You will be responsible for full order to cash process ownership, investigating & resolving issues and improving DSO through ledger management, insights and analysis.
Key Responsibilities- Manage a portfolio of French Sales Ledger accounts, ensuring timely collection and resolution of outstanding balances.
- Build and maintain professional relationships with customers to negotiate settlements, payment plans, or other arrangements that optimise recovery.
- Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service.
- Analyse account data to identify trends, payment behaviours, and opportunities for process improvement.
- Provide regular reports and updates to management on collection performance and key risks.
- Maintain detailed, compliant documentation of all communications and agreements.
- Make informed recommendations for escalation to legal action or external collection agencies when necessary.
- Mentor and support junior collections staff, providing training and guidance on best practice.
- Ensure all collection activities comply with UK debt collection regulations and company policies.
- Bachelor's degree (or equivalent experience) in Finance, Business, or related field.
- Extensive experience in collections, including handling complex or high-value accounts at a senior level.
- Strong understanding of French & UK debt collection processes, regulatory requirements, and ethical practices.
- Proficient in Microsoft Excel and experienced with ERP or collections software systems.
- Exceptional negotiation, communication, and analytical skills.
- Highly organised and detail-oriented, able to manage multiple priorities under pressure.
- Collaborative and professional approach with a commitment to delivering outstanding customer service.
- Proven ability to mentor or train others in a team environment.
- Multi-lingual fluency in French and English is essential.
- Competitive salary and performance-related bonus.
- Hybrid working patterns.
- Opportunity to lead initiatives within a respected, growth-focused business.
- Supportive team culture and ongoing professional development.
If you are a results-driven, French speaking collections professional seeking your next challenge in a dynamic, customer-focused environment, we would love to hear from you.
Senior Credit Controller - French Speaking in Bracknell employer: Robert Half Limited
Contact Detail:
Robert Half Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit Controller - French Speaking in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. This way, you can show them you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your negotiation skills! As a Senior Credit Controller, you'll need to demonstrate your ability to handle complex discussions. Role-play with a friend or use online resources to sharpen those skills before the big day.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Credit Controller - French Speaking in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Credit Controller. Highlight your experience with high-value accounts and any relevant achievements in collections. We want to see how you’ve made a difference in previous roles!
Show Off Your Language Skills: Since this role requires fluency in French, don’t forget to showcase your language skills prominently. If you've worked in French-speaking environments or handled French accounts, let us know – it’ll definitely catch our eye!
Be Specific in Your Cover Letter: In your cover letter, dive into specific examples of how you’ve resolved complex disputes or improved collection processes. We love seeing concrete results and how you’ve built relationships with customers in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Robert Half Limited
✨Know Your Numbers
Before the interview, brush up on your financial metrics and key performance indicators related to credit control. Be ready to discuss how you've improved DSO or resolved complex disputes in previous roles. This shows you’re not just experienced but also results-driven.
✨Master the Art of Negotiation
Since this role involves negotiating settlements and payment plans, prepare examples of successful negotiations you've conducted. Think about the strategies you used and how you maintained strong customer relationships while achieving your goals.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data analysis to identify trends and improve processes in your past roles. Bring specific examples of how your insights led to better collection outcomes or operational efficiencies.
✨Demonstrate Your Mentorship Abilities
As a senior-level candidate, you'll likely be expected to mentor junior staff. Share experiences where you've trained or guided others, highlighting your collaborative approach and commitment to team success.
