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- Tasks: Manage German accounts, negotiate settlements, and resolve complex disputes.
- Company: Leading IT & software organisation with a supportive team culture.
- Benefits: Competitive salary, performance bonus, hybrid working, and professional development.
- Why this job: Join a growth-focused business and make an impact in credit control.
- Qualifications: Experience in collections, fluent in German and English, strong negotiation skills.
- Other info: Opportunity to mentor junior staff and lead initiatives in a dynamic environment.
Our client, a leading organisation within the IT & software industry, is seeking a highly experienced German speaking Collections Specialist to join their established EU Credit & Collections team. This senior-level Credit Control position plays a key role in managing high-value and complex accounts, driving the recovery of outstanding debts while maintaining strong customer relationships. This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first mindset. You will be responsible for resolving escalated issues, mentoring junior collectors, and improving processes through insight and data analysis.
Key Responsibilities
- Manage a portfolio of German Sales Ledger accounts, ensuring timely collection and resolution of outstanding balances.
- Build and maintain professional relationships with customers to negotiate settlements, payment plans, or other arrangements that optimise recovery.
- Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service.
- Analyse account data to identify trends, payment behaviours, and opportunities for process improvement.
- Provide regular reports and updates to management on collection performance and key risks.
- Maintain detailed, compliant documentation of all communications and agreements.
- Make informed recommendations for escalation to legal action or external collection agencies when necessary.
- Mentor and support junior collections staff, providing training and guidance on best practice.
- Ensure all collection activities comply with UK debt collection regulations and company policies.
About You
- Bachelor's degree (or equivalent experience) in Finance, Business, or related field.
- Extensive experience in collections, including handling complex or high-value accounts at a senior level.
- Strong understanding of German & UK debt collection processes, regulatory requirements, and ethical practices.
- Proficient in Microsoft Excel and experienced with ERP or collections software systems.
- Exceptional negotiation, communication, and analytical skills.
- Highly organised and detail-oriented, able to manage multiple priorities under pressure.
- Collaborative and professional approach with a commitment to delivering outstanding customer service.
- Proven ability to mentor or train others in a team environment.
- Multi-lingual fluency in German and English is essential.
What's on Offer
- Competitive salary and performance-related bonus.
- Hybrid working patterns.
- Opportunity to lead initiatives within a respected, growth-focused business.
- Supportive team culture and ongoing professional development.
German Speaking Credit Controller in Bracknell employer: Robert Half Limited
Contact Detail:
Robert Half Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Credit Controller in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A personal introduction can make all the difference.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and needs. We want you to shine!
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your enthusiasm and professionalism. Plus, it keeps you on their radar!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace German Speaking Credit Controller in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a German Speaking Credit Controller. Highlight your experience in collections, especially with high-value accounts, and showcase your negotiation skills. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention your fluency in German and English, and how your customer-first mindset aligns with our values at StudySmarter. Let us know what excites you about this opportunity!
Showcase Your Analytical Skills: Since this role involves analysing account data, make sure to highlight any relevant experience you have with data analysis or process improvement. We love seeing candidates who can identify trends and suggest improvements, so don’t hold back on sharing your insights!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Robert Half Limited
✨Know Your Numbers
Before the interview, brush up on your knowledge of financial metrics and key performance indicators relevant to credit control. Be ready to discuss how you've successfully managed high-value accounts in the past, as this will show your expertise and confidence in handling complex situations.
✨Showcase Your Negotiation Skills
Prepare examples of successful negotiations you've conducted, especially in challenging scenarios. Highlight your customer-first mindset by discussing how you maintained relationships while achieving optimal recovery rates. This will demonstrate your ability to balance business needs with customer satisfaction.
✨Familiarise Yourself with Regulations
Make sure you're well-versed in UK debt collection regulations and ethical practices. Being able to discuss these confidently will not only show your professionalism but also reassure the interviewer that you understand the importance of compliance in credit control.
✨Be Ready to Mentor
Since mentoring junior collectors is part of the role, think about your previous experiences in training or guiding others. Prepare to share specific instances where you’ve helped team members improve their skills, as this will highlight your leadership qualities and collaborative approach.
