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- Tasks: Provide first-level IT support for MacOS and Windows users.
- Company: Join a leading global SaaS organization in London.
- Benefits: Competitive pay of £120-£130 per day, part-time role, flexible 3 days a week.
- Why this job: Gain hands-on experience in IT support while working with cutting-edge technology.
- Qualifications: Experience with MacOS, Windows, Office 365, and IT ticketing systems required.
- Other info: Initial 12-month contract with strong potential for extension.
The predicted salary is between 24000 - 36000 £ per year.
Robert Half is seeking a part-time Junior IT Support Engineer to join a London-based SaaS organisation. This role is offered as an initial 12-month contract with strong potential for extension.Role:The Junior IT Support Engineer will provide first-level support to end users across MacOS and Windows platforms.Manage and troubleshoot issues within Office 365, including email, SharePoint, Teams, and OneDrive.Administer user accounts, groups, and permissions in Active Directory and GSuite.Support onboarding and offboarding processes, including setting up devices, configuring software, and managing access rights.Diagnose and resolve hardware and software issues, including peripherals, printers, and networking equipment.Profile:The Junior IT Support engineer should have experience with the following:Experience supporting MacOS and Windows operating systems.Familiarity with Office365 administration, including Exchange Online and SharePoint.Familiarity with IT ticketing systems like Jira
ServiceNow, or Zendesk.Knowledge of Active Directory for user and group management.Experience with GSuite/Google Workspace administration.Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical usersOrganisation:Competitive Day Rate: £120-£130 per day (Inside IR35)Part-Time Opportunity: 3 days per week, based in Staines Upon Thames.Work with a Leading Global SaaS OrganisationRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently
targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself
Junior IT Support Engineer employer: Robert Half International Inc.
Contact Detail:
Robert Half International Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer
✨Tip Number 1
Familiarize yourself with the specific tools and platforms mentioned in the job description, such as Office 365, Active Directory, and GSuite. Having hands-on experience or even completing relevant online courses can give you a significant edge.
✨Tip Number 2
Brush up on your troubleshooting skills for both MacOS and Windows systems. Being able to demonstrate your problem-solving abilities during the interview will show that you're ready to tackle the challenges of the role.
✨Tip Number 3
Prepare to discuss your experience with IT ticketing systems like Jira or Zendesk. Be ready to share examples of how you've used these tools to manage support requests effectively.
✨Tip Number 4
Since communication is key in this role, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly during the interview, especially when discussing how to assist non-technical users.
We think you need these skills to ace Junior IT Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Junior IT Support Engineer position. Understand the key responsibilities and required skills, such as experience with MacOS, Windows, and Office 365 administration.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that match the job requirements. Emphasize your familiarity with IT ticketing systems and user management in Active Directory and GSuite.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains how your technical expertise can benefit the company. Mention specific experiences that demonstrate your ability to support end users effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Robert Half International Inc.
✨Show Your Technical Skills
Be prepared to discuss your experience with MacOS and Windows operating systems. Highlight specific examples of how you've resolved issues in these environments, as this will demonstrate your hands-on knowledge.
✨Familiarize Yourself with Office 365
Since the role involves managing Office 365, brush up on your knowledge of Exchange Online, SharePoint, Teams, and OneDrive. Be ready to explain how you've used these tools in previous roles or projects.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users during your support tasks.
✨Understand IT Ticketing Systems
Familiarize yourself with IT ticketing systems like Jira, ServiceNow, or Zendesk. Be prepared to discuss how you've used these tools to manage support requests and track issue resolution.
