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- Tasks: Provide top-tier IT support, troubleshoot issues, and ensure seamless video conferencing.
- Company: Join a fast-growing SaaS company that has doubled in size over the last year!
- Benefits: Enjoy hybrid work, bonuses, healthcare, pension, and early Friday finishes.
- Why this job: Be part of a dynamic team in a supportive environment with great career development opportunities.
- Qualifications: 4+ years in IT support, advanced knowledge of Microsoft Office, SharePoint, and cloud technologies.
- Other info: Located in Richmond, London with excellent transport links and flexible working options.
The predicted salary is between 36000 - 60000 £ per year.
IT Support Engineer (Top SaaS Company!) Are you a Driven IT Support Engineer? Are you looking to work for a fast growing company? This SaaS company has grown by 200% in the last 12 months! Location: London, UKAre you an IT professional with a passion for problem-solving and supporting end-users in a fast-paced environment? We are seeking a IT Support Engineer to join our London office and provide top-tier technical support. This role is based in London, Richmond Station. Which has fantastic links on the South West Trains the London Underground District line and also the London Overground North London Line. Also Richmond is very well connected via numerous Bus Routes. This will be a hybrid working environment. 3days in the office and 2 days from home From Richmond, London. More flex on offer if and when needed. About the Role:As a IT Support Engineer you will be the primary IT support contact for our London office. You’ll handle a wide array of responsibilities, from troubleshooting
hardware and software issues to ensuring seamless video conferencing for critical meetings.What We’re Looking For:Experience: Minimum of 4+years in IT support within IT Support Role Technical Skills: Advanced knowledge of Microsoft Office, SharePoint, and AV/VC systems (Zoom Rooms/Microsoft Teams).Virtual & Cloud Technologies including VMWare and Microsoft Azure.Ensure that any backup / replication failures reported via the service desk, are investigated, resolved and, if required escalated to the Senior IT Support Engineer.Excellent customer service at every opportunity.Confident and clear communication in person, over the telephone, and in writing.IT / Technical Support Experience.Good knowledge and experience of Windows Server, VMWare, Veeam and NetworkingGood knowledge and experience of O365, and Active Directory, Azure Active DirectoryExperience of working with smart screensAbility to support smart mobile devicesSoft Skills: Strong communication and organisational abilities.
Excellent Benefits On offer3days in the office and 2 days from Home from Richmond, LondonBonus Healthcare Pension 4pm finish on a Friday. Training and Career DevelopmentRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself
IT Support Engineer (Top SaaS Company!) employer: Robert Half International Inc.
Contact Detail:
Robert Half International Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Top SaaS Company!)
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft Office, SharePoint, and AV/VC systems like Zoom Rooms and Microsoft Teams. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Since this role emphasizes excellent customer service, prepare to share examples of how you've successfully resolved technical issues for end-users in the past. Highlight your communication skills and ability to work under pressure.
✨Tip Number 3
Research the company’s growth and culture, especially their recent 200% growth. Understanding their values and mission can help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Since the position is hybrid, be ready to discuss your experience with remote support and how you manage your time effectively while working from home. This will demonstrate your adaptability and readiness for the role.
We think you need these skills to ace IT Support Engineer (Top SaaS Company!)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially your proficiency with Microsoft Office, SharePoint, and AV/VC systems. Use specific examples to demonstrate your problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and your ability to provide excellent customer service. Mention your experience with virtual and cloud technologies, as well as your communication skills.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as knowledge of Windows Server, VMWare, O365, and Active Directory. This will help you stand out as a qualified candidate.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Robert Half International Inc.
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Office, SharePoint, and AV/VC systems during the interview. Be prepared to discuss specific scenarios where you successfully resolved technical issues.
✨Demonstrate Problem-Solving Abilities
Since this role involves troubleshooting a variety of hardware and software issues, be ready to share examples of how you've effectively solved problems in past positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasize Customer Service Skills
This company values excellent customer service, so be sure to convey your commitment to providing top-tier support. Share experiences where you went above and beyond to assist end-users or improve their experience.
✨Prepare for Hybrid Work Discussion
As the role involves a hybrid working environment, be ready to discuss how you manage your time and productivity when working from home versus in the office. Highlight any tools or strategies you use to stay organized and connected with your team.
