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- Tasks: Provide remote and on-site IT support to healthcare clients, troubleshooting tech issues.
- Company: Join a dynamic team focused on enhancing technology in private health and dental sectors.
- Benefits: Enjoy competitive salary, ongoing training, and a supportive team environment.
- Why this job: Make a real impact in healthcare by ensuring tech systems run smoothly and securely.
- Qualifications: 2+ years in IT support, strong technical skills, and excellent customer service abilities required.
- Other info: Full UK driving license needed for on-site visits; work in London.
The predicted salary is between 24000 - 28000 £ per year.
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Provide remote and on-site IT support to private health clinics, dental practices, and medical centres.
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Diagnose, troubleshoot, and resolve technical issues related to hardware, software, networking, and cloud systems.
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Configure and manage Windows, Mac OS, and other operating systems clients use.
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Support medical software applications (e.g., Electronic Health Record (EHR) systems, practice management tools) used within healthcare settings.
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Manage backup, recovery, and business continuity systems to ensure data integrity and availability.
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Monitor and maintain client networks, ensuring security and compliance with healthcare data protection standards (GDPR, NHS regulations, etc.).
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Set up and manage new IT infrastructure projects, including server installations, network configurations, and security updates.
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Provide clients with regular reports on system performance, updates, and risk mitigation strategies.
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Collaborate with healthcare professionals and administrative teams to optimise their technology experience.
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Stay up-to-date with the latest IT trends, security threats, and technologies within the healthcare sector.
We are seeking a dynamic and customer-focused IT Support Engineer to join our team. In this role, you will provide technical support to clients in the private health and dental care sectors, helping them to manage and troubleshoot IT infrastructure, networks, and software. Your ability to diagnose and resolve technical issues efficiently will play a key part in keeping healthcare services operational and secure., * Experience: Minimum of 2 years in an IT support or MSP environment, preferably within healthcare, dental, or a regulated industry.
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Technical Skills:
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Proficiency in Windows Server, Active Directory, Office 365, and Azure.
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Familiarity with healthcare-related software and data protection requirements (e.g., GDPR, NHS standards).
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Strong knowledge of network protocols, firewalls, VPNs, and security measures.
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Experience with virtualisation technologies (VMware, Hyper-V) and cloud environments.
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Problem-Solving: A proven ability to troubleshoot complex technical issues and communicate solutions clearly to non-technical users.
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Customer Service: Excellent communication skills, focusing on providing high-quality service and building strong client relationships.
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Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications are a plus.
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Additional Requirements: Full UK driving license (for on-site visits), ability to work in London.
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Competitive salary based on experience
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Ongoing professional development and training opportunities
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Opportunities to work on diverse IT projects
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A supportive and friendly team environment
Salary – £30,000 – £35,000 including benefits
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IT Support Engineer employer: Robert Half International Inc.
Contact Detail:
Robert Half International Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarize yourself with the specific healthcare software applications mentioned in the job description, such as Electronic Health Record (EHR) systems. Understanding these tools will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have in a regulated industry, especially within healthcare or dental sectors. This will show that you understand the unique challenges and compliance requirements of working in this field.
✨Tip Number 3
Stay updated on the latest IT trends and security threats relevant to healthcare. Being knowledgeable about current issues can set you apart and show that you are proactive in your professional development.
✨Tip Number 4
Prepare to discuss your problem-solving approach in detail. Be ready to share examples of how you've diagnosed and resolved complex technical issues, particularly in a customer-focused environment.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially within healthcare or regulated industries. Emphasize your technical skills with Windows Server, Active Directory, and any healthcare-related software.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing excellent customer service and your ability to troubleshoot complex technical issues. Mention specific examples of how you've helped clients in the past.
Highlight Certifications: If you have certifications like CompTIA A+ or Microsoft Certified Professional (MCP), make sure to include them prominently in your application. These credentials can set you apart from other candidates.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Describe situations where you successfully diagnosed and resolved technical issues, particularly in a healthcare setting.
How to prepare for a job interview at Robert Half International Inc.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, and cloud technologies like Azure. Highlight specific examples of how you've used these skills in previous roles, especially in healthcare settings.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about complex technical issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your troubleshooting process and the impact of your solutions.
✨Emphasize Customer Service Experience
Since this role involves working closely with clients, share examples of how you've built strong relationships and provided high-quality service. Discuss any feedback you've received from clients that highlights your communication skills.
✨Stay Updated on Industry Trends
Research the latest IT trends and security threats in the healthcare sector. Be ready to discuss how you stay informed and how this knowledge can benefit the company and its clients.
