At a Glance
- Tasks: Build strong client relationships and ensure smooth service delivery.
- Company: Established engineering and service business with a customer-focused team.
- Benefits: Competitive pay up to £140/day, holiday pay, and full-time hours.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact on key client accounts.
- Qualifications: Experience in customer-facing roles and excellent communication skills.
The predicted salary is between 112 - 154 £ per hour.
Are you a natural relationship-builder with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where organisation, communication and attention to detail are key? We're working with a well-established business within the engineering and service industry to recruit a Key Account Administrator. This is a fantastic opportunity to join a customer-focused team, playing a pivotal role in supporting key client relationships and ensuring the smooth delivery of services to some of the organisation's most important accounts.
Key Details:
- Pay rate: Up to £140/day (DOE) + holiday pay
- Location: Leicester
- Contract Length: 6 months
- Start date: ASAP
- Working pattern: Full-time, 5 days onsite
- Working hours: First 2 weeks: Monday - Friday 08:00 - 16:00, after that can choose between 3 set shifts: Monday - Friday 08:00 - 16:00 OR 10:00 - 18:00 OR 12:00 - 20:00
Responsibilities:
- Building and maintaining strong relationships with key account clients and internal stakeholders.
- Acting as a primary point of contact for customer queries, ensuring initial responses are provided within 24 hours.
- Coordinating engineer updates and estimated arrival times, ensuring customer records and internal systems remain up to date.
- Managing customer helpdesks and maintaining accurate contact information across designated accounts.
- Updating customer web portals with service information, progress reports and work order updates.
- Coordinating quotations and supporting the submission of documentation through customer portals.
- Preparing and delivering bespoke customer reports, ensuring deadlines and agreed KPIs are consistently achieved.
- Managing and communicating updates relating to equipment shutdowns, keeping customers fully informed throughout.
- Supporting the closure of insurance reports, work orders and outstanding tasks.
- Working closely with Account Managers to support customer meetings and account management activities.
Requirements:
- Previous experience in corporate account management, customer account administration or a similar customer-facing role.
- Experience acting as a primary point of contact for customers.
- Excellent written and verbal communication skills, with the confidence to liaise with customers and internal stakeholders at all levels.
- Strong interpersonal skills and the ability to build effective working relationships.
- Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment.
- A resilient, solutions-focused approach, with the ability to remain calm under pressure.
- Good Microsoft Office skills, particularly Excel.
- Experience with Dynamics CRM or customer web portals would be advantageous.
- A proactive, can-do attitude, with a strong sense of ownership and accountability.
Key Account Administrator in Leicester employer: Robert Half Careers
Join a dynamic and innovative international organisation in Manchester, where your expertise as a Group Reporting Manager will be valued and impactful. With a strong focus on employee development, a collaborative work culture, and the opportunity to work closely with senior leadership, this role offers not just a competitive salary and bonus but also a chance to contribute to meaningful improvements within the finance function. Embrace the entrepreneurial spirit of our growing team and take your career to new heights in a supportive environment that champions professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Administrator in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Robert Half Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Robert Half Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Administrator in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Robert Half Careers:Your cover letter is your chance to shine! Tell us why you want to work at Robert Half Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Robert Half Careers!
How to prepare for a job interview at Robert Half Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
