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For Companies At a Glance
- Tasks: Help customers via email, phone, and chat while managing admin tasks.
- Company: Join Robert Half, a leader in staffing and consulting services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values exceptional customer experiences and promotes diversity.
- Qualifications: Strong communication skills and proficiency in MS Office are essential.
- Other info: Previous customer service experience is a plus; all backgrounds are encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
Robert Half is seeking a motivated and detail-oriented individual to join our team as a Customer Service Support & Admin. If you\’re passionate about delivering exceptional customer experiences and thrive in a dynamic environment, this is the right role for you. Key Responsibilities: * Respond to customer inquiries via email, phone, and chat. * Provide accurate information and resolve customer issues promptly. * Manage administrative tasks, including data entry and record keeping. * Assist in coordinating team schedules and supporting daily operations. * Maintain a positive and professional attitude with clients and colleagues. * Work with management to organise work flow and tasks. What We\’re Looking For: * Strong communication and interpersonal skills. * Excellent organisational and multitasking abilities. * Proficiency in MS Office and CRM tools. * A proactive problem-solver with a customer-first mindset. * Previous experience in customer service or admin roles is a plus. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process…
Customer Service Assistant employer: Robert Half Careers
Contact Detail:
Robert Half Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being articulate and clear will show your strong interpersonal abilities, which are crucial for this role.
✨Tip Number 3
Get comfortable with MS Office and CRM tools by exploring online tutorials or courses. Showing proficiency in these tools can set you apart from other candidates.
✨Tip Number 4
Research Robert Half and their approach to customer service. Understanding their values and mission will allow you to align your answers with what they are looking for in a candidate.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description provided by Robert Half. Make sure you understand the key responsibilities and the skills they are looking for in a Customer Service Assistant.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your communication skills, organizational abilities, and any previous customer service or administrative roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive problem-solving approach. Mention specific examples of how you've successfully handled customer inquiries or administrative tasks in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Robert Half Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities. Practice answering common customer inquiries clearly and concisely, as this will reflect your capability to handle customer interactions effectively.
✨Highlight Your Organizational Skills
Since the role involves managing administrative tasks, be ready to discuss how you prioritize and organize your workload. Mention any tools or methods you use to stay organized and efficient.
✨Be Ready to Discuss Problem-Solving Scenarios
Think of examples where you successfully resolved customer issues. Highlight your proactive approach and how you maintain a customer-first mindset, even in challenging situations.
