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- Tasks: Assist customers and support sales by managing accounts and handling inquiries.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy flexible working hours and the chance to develop your skills.
- Why this job: Gain valuable experience in customer service while making a real impact.
- Qualifications: Fluent in Spanish, Italian, or French; strong communication skills required.
- Other info: This is a 6-month role with immediate start available.
The predicted salary is between 24000 - 36000 £ per year.
Our client is looking to recruit an immediate Customer Service Assistant for a 6 month role. In this role you will be responsible for the following duties:
- Taking care of the customer and supporting the sales effort through the ownership of a set of named customer accounts.
- Handling all customer service, product and account enquiries via phone and emails, capable of handling difficult customers and situations.
- Providing quotations to the customer, through our Project and Quotations team where applicable.
- Managing orders: entering, checking, dating, expediting, coordinating shipments in and outside of the EU, confirming and communicating.
Must speak Spanish, Italian or French at a fluent level.
Customer Service Assistant employer: Robert Half Careers
Contact Detail:
Robert Half Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Brush up on your language skills! Since fluency in Spanish, Italian, or French is a must for this role, make sure you can confidently communicate in one of these languages. Practise common customer service scenarios to ensure you're ready for any situation.
✨Tip Number 2
Familiarise yourself with customer service best practices. Understanding how to handle difficult customers and resolve conflicts will set you apart. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research the company and its products thoroughly. Knowing the ins and outs of what they offer will help you provide better support and show your genuine interest during any interviews or discussions.
✨Tip Number 4
Prepare to discuss your experience with order management. Be ready to share examples of how you've successfully managed orders or customer accounts in the past, as this will demonstrate your capability for the role.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've handled customer enquiries, managed accounts, or dealt with difficult situations. Mention your language skills, especially if you speak Spanish, Italian, or French.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Explain why you're interested in this role and how your skills align with the responsibilities outlined in the job description. Use specific examples from your past experiences to demonstrate your capabilities.
Showcase Communication Skills: Since the role involves handling customer enquiries via phone and email, highlight your communication skills. Provide examples of how you've effectively communicated with customers in previous roles, particularly in challenging situations.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Check for spelling and grammatical errors, as well as ensuring that all information is accurate and complete. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Robert Half Careers
✨Showcase Your Language Skills
Since the role requires fluency in Spanish, Italian, or French, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or engage in conversation in one of these languages, so practice beforehand to ensure you're confident.
✨Prepare for Customer Scenarios
Expect to discuss how you would handle difficult customer situations. Think of specific examples from your past experiences where you successfully resolved issues or turned a negative situation into a positive outcome. This will show your problem-solving skills and customer service aptitude.
✨Understand the Product and Services
Familiarise yourself with the company's products and services before the interview. This knowledge will help you answer questions more effectively and demonstrate your genuine interest in the role and the company.
✨Highlight Your Organisational Skills
As the role involves managing orders and coordinating shipments, be ready to discuss your organisational skills. Share examples of how you've managed multiple tasks or projects simultaneously, ensuring that you meet deadlines and maintain accuracy.
