At a Glance
- Tasks: Provide day-to-day IT support and manage technical issues for employees.
- Company: Join a market-leading SaaS organisation with a focus on innovation.
- Benefits: Initial 6-week contract with potential for extension and competitive pay.
- Other info: Work onsite in vibrant London or Cambridge, with opportunities for career growth.
- Why this job: Gain hands-on experience in a dynamic tech environment while supporting cutting-edge technology.
- Qualifications: 2+ years in IT support, strong Apple macOS and Windows experience required.
The predicted salary is between 38250 - 46750 £ per year.
- Robert Half are partnering with a market-leading Saa S organisation to recruit a
- Mac Support Engineer on an initial 6-week contract based in
- Cambridge
, supporting the internal IT function of a growing technology business based in London.
You will be responsible for providing day-to-day technical support to employees across the business, while also assisting with the administration and maintenance of internal IT systems, devices and services.
Key Responsibilities
- Provide day-to-day IT support to employees, managing technical issues from initial diagnosis through to resolution.
- Set up, configure and maintain laptops, desktops and other end-user devices.
- Provide hands-on support across
Apple mac OS and Windows environments.
- Manage user accounts, permissions and access across internal systems and applications.
- Manage the IT aspects of employee onboarding and offboarding.
- Diagnose and resolve hardware, operating system, application and connectivity issues.
- Support meeting rooms, video conferencing, AV equipment and other office technology.
- Manage IT hardware and inventory, including laptops, peripherals and other equipment.
- Assist with endpoint management, software deployment, patching and security.
- Support
Microsoft 365 administration, including users, groups, permissions and associated services.
- Assist with device management and MDM activities, including
Jamf .
- Maintain accurate IT documentation, processes and knowledge articles.
- Support wider systems administration and infrastructure activities.
- Identify opportunities to automate and improve repetitive IT administration tasks.
- Work alongside the wider technical team on IT, infrastructure and security projects.
Key Requirements
- 2+ years' recent hands-on experience in an IT Support, Desktop Support, Service Desk or similar technical role.
- Strong experience supporting Apple mac OS devices within a business environment.
- Good experience supporting Windows devices.
- Experience administering Microsoft 365 / Office 365, including users, groups, permissions and associated services.
- Hands-on experience with MDM/device management tooling, particularly Jamf.
- Experience with identity, user account and access management.
- Experience with Microsoft Entra ID / Azure AD.
- Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi and VPNs.
- Strong troubleshooting skills across hardware, software, operating system and connectivity issues.
- Experience managing IT support tickets and taking ownership of issues through to resolution.
- Experience providing internal IT support to both office-based and remote employees.
- Comfortable supporting senior stakeholders and executives.
- Experience supporting meeting rooms, video conferencing, AV equipment and wider office technology.
- Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users.
Contract
- Market-leading Saa S organisation
- Initial 6-week contract with the potential for extension
- 5 days per week onsite in either London or Cambridge
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions.
Robert Half is committed to diversity, equity and inclusion.
Suitable candidates with equivalent qualifications and more or less experience can apply.
Rates of pay and salary ranges are dependent upon your experience, qualifications and training.
If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Mac Support Engineer in Cambridge employer: Robert Half Careers
Join a dynamic and innovative international organisation in Manchester, where your expertise as a Group Reporting Manager will be valued and impactful. With a strong focus on employee development, a collaborative work culture, and the opportunity to work closely with senior leadership, this role offers not just a competitive salary and bonus but also a chance to contribute to meaningful improvements within the finance function. Embrace the entrepreneurial spirit of our growing team and take your career to new heights in a supportive environment that champions professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Mac Support Engineer in Cambridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Robert Half Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Robert Half Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Robert Half Careers!
✨Direct Apply to Robert Half Careers
Let's not forget to apply directly through the Robert Half Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Mac Support Engineer in Cambridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Robert Half Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Robert Half Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Robert Half Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
