Janitor - RGU07699

The University's facilities have undergone major transformation within the last ten years, bringing a new level of service to the local community, staff and students. Estates and Property Services is the largest support service within RGU, with 122 staff involved in the day to day management and development of the University.

As a Janitor you will be expected to work effectively with and without supervision, ensuring the highest levels of customer service and required Health and Safety standards are met across our facilities. Your duties will include minor maintenance repairs, cleaning, security and room set up. You will need experience of delivering a quality service in a customer focussed environment, a helpful attitude and a good grounding in admin/IT.

You will be required to work a shift pattern consisting of 7 hour shifts between the hours of 7am and 11pm, 5 days out of 7 (including weekends). Average hours will be 35 hours per week. Operations change during University vacations therefore some adjustments to hours may be required on occasion. A uniform (provided) is worn while on duty.

You’ll benefit from a generous pension scheme, 46 days annual leave (including statutory days), an onsite nursery and sports centre, as well as a range of voluntary health and travel benefits. This post is subject to a Disclosure Scotland check.

We are committed to attracting and engaging a diverse range of staff and fostering a culture where everyone feels welcome, comfortable to express their ideas, and can reach their full potential.

To apply, please submit your CV along with a cover letter detailing your suitability for the job against the requirements in the person specification.

RESPONSIBLE TO: Facilities Support Manager, Assistant Facilities Manager.

RESPONSIBLE FOR: No Line Management responsibilities

PURPOSE OF THE POST: Undertake a range of facilities-related services, ensuring the highest levels of customer service and relevant required Health and Safety standards are met. The post will focus on general janitorial duties including minor maintenance repairs, cleaning, security, room set up, etc. Post holders are expected to work effectively both with and without supervision.

PRINCIPAL DUTIES:

• Customer Services - Point of contact for customers, staff and students, including answering telephones, mobile and radio calls from reception for information/services/assistance. Make a positive impression and have a “can do” attitude with customers, colleagues and managers. Liaise with other building users to ensure a high quality of service is provided. Co-operate with and support others in the team and help to resolve issues. Share information and encourage others to participate in joint tasks.
• Health and Safety & Compliance - Ensure all tasks undertaken comply with Health and Safety and University requirements. Ensure weekly/monthly checks on all equipment are completed and faults reported to the Assistant Facilities Manager (AFM). Undertake regular fire alarm and fire panel checks to ensure equipment is functioning correctly. Deal with “emergency situations” that may arise, e.g. building evacuations, fire alarm activations, etc. Undertake monitoring of fire panel including daily fire panel checks, weekly tests of alarm system, checking fire fighting equipment, recording findings and reporting any faults/failures to the Assistant Facilities Manager (AFM). Implement University procedures and practices in Fire Safety, Health and Safety, COSHH, First Aid, and all other relevant safety procedures, including information is correctly recorded. Carry out gritting and snow clearing work around buildings. Assist the Grounds team as required in gritting and snow clearing.
• Security & Service Delivery - Ensure the general security of the premises, locking/unlocking external doors as required, ensuring buildings are vacated and secured. Ensure emergency exits are appropriately secured and that corridors and stairwells are free of obstructions. Opening and locking up buildings or parts of buildings as required. Issuing and collecting keys, if required. Undertake general lifting/carrying duties, including movement of furniture, office removals/transportation of large items. Process documentation in a timeous manner to ensure compliance with University operating procedures (attendance, inventory and timesheets etc).
• General Cleaning Duties - Window cleaning, emptying of waste receptacles, removal of waste from buildings, high level cleaning using appropriate equipment. Assist the cleaning team in the movement of equipment and delivery of materials around campus.
• Miscellaneous - Assist with the delivery of mail/packages as required. Ensure materials and equipment are utilised safely and efficiently. Undertake stock checks. Play an active role in the delivery of special events e.g. induction, open days, graduation ceremonies etc. Provide services in response to projects and internal/external activities and requirements. Set out rooms for meetings, events, conferences, examinations etc. internally and external locations. Carry out minor maintenance work. Participate in local energy saving initiatives. Undertake any relevant training necessary to the position. Drive University vehicles when required. Any other duties as required.

PERSON SPECIFICATION

ESSENTIAL REQUIREMENTS

• Good general level of education
• Ability and willingness to take direction
• Can demonstrate initiative and remain calm under pressure
• Positive & pro-active, i.e. a ‘Can do’ attitude
• Willingness to undertake additional training or development

Experience

• Working in a highly customer focussed environment
• Experience of delivering a high quality service
• Demonstrate administrative and IT skills

DESIRABLE REQUIREMENTS

• Qualifications in English and Maths
• Full, clean driving licence
• Good awareness of Health and Safety procedures and requirement
• Experience in a facilities or related environment

Behaviours

• Planning and Organising Resources - Experience of planning, prioritising and organising the work of yourself and others (within own area) on a daily, weekly or monthly basis, whilst ensuring the effective use of resources.
• Team Development - Experience of providing advice or guidance to new starts delivering training or instruction to others on specific tasks or activities.
• Communication - Ability to receive, understand and convey both straightforward information, and information requiring careful explanation, in a clear and accurate manner.
• Team Work and Motivation - Experience of being supportive and encouraging to others, with a flexible approach to delivering team results. Actively contribute to team morale.