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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and build lasting relationships with clients in a luxury retail environment.
- Company: Join a prestigious Rolex showroom in Windsor, part of an employee-owned business.
- Benefits: Enjoy profit-sharing, a supportive culture, and a genuine voice in the company's future.
- Why this job: Be part of a team where your success directly contributes to the company's achievements.
- Qualifications: Outstanding customer service skills and a passion for luxury are essential; experience is a plus.
- Other info: Comprehensive training provided for both experienced and new entrants to the luxury retail industry.
The predicted salary is between 28800 - 43200 £ per year.
Location: Windsor
Position: Full-Time
Reports to: Store Manager
ABOUT THE ROLE
We are seeking a confident, customer-focused Sales Executive to join our prestigious Windsor showroom, representing one of the world’s most iconic luxury brands: Rolex. This role is ideal for someone who thrives in a refined retail environment, delivers exceptional service and builds meaningful relationships with clients. Experience in watches or jewellery is not essential, what matters most is your ability to create memorable customer experiences. Backgrounds in luxury retail, premium hospitality or high-end client service are highly advantageous.
WHY JOIN US? - THE BENEFITS OF BEING PART OF AN EMPLOYEE OWNERSHIP TRUST (EOT)
As an employee-owned business, every team member plays a meaningful role in our success. Joining us means:
- A genuine voice in the future of the company. Your ideas, contributions and feedback directly influence how we grow.
- A share in the rewards. When the business performs well, employees benefit through profit-sharing distributions.
- Long term stability and security. The EOT structure protects the company’s independence and ensures decisions are made with employees’ best interests at heart.
- A supportive, people-first culture. Collaboration, respect and personal development sit at the core of how we work.
- Being part of an EOT means you’re not just an employee, you’re an owner and your success is our success.
KEY RESPONSIBILITIES
- Customer Experience & Sales
- Deliver an exceptional, personalised experience to every client, ensuring they feel welcomed, valued and understood.
- Build rapport through genuine conversation, active listening and thoughtful discovery questions.
- Guide clients through the Rolex collection with confidence, sharing brand heritage, craftsmanship and product features.
- Support clients in selecting the right timepiece based on their lifestyle, preferences and aspirations.
- Capture and maintain accurate client information to support long-term relationship building.
- Follow up with clients in a timely, personalised manner to nurture ongoing interest and loyalty.
- Contribute to the creation of a warm, welcoming environment that encourages repeat visits and referrals.
- Uphold immaculate presentation of the showroom, displays and product areas.
- Handle products with care, precision and respect for brand standards.
- Support daily store operations, including stock handling, security procedures and administrative tasks.
- Work collaboratively with the team to achieve store targets and deliver a seamless customer journey.
SKILLS & EXPERIENCE
- Essential
- Outstanding customer service skills with a natural ability to connect with people.
- Confident communicator with excellent interpersonal skills.
- Professional, polished and composed under pressure.
- Strong attention to detail and pride in delivering high standards.
- A genuine passion for luxury service and creating memorable experiences.
- Experience in luxury retail, premium hospitality or a high-end client-facing environment.
- An interest in watches, jewellery or luxury goods.
- Previous experience working with discerning clientele.
PERSONAL ATTRIBUTES
- Warm, engaging and approachable.
- Curious and eager to learn about the Rolex brand and its products.
- Team-oriented with a positive, proactive attitude.
- Trustworthy, discreet and committed to maintaining confidentiality.
- Motivated to exceed expectations and deliver excellence.
Whether you’re experienced in luxury retail or new to the industry, we provide the training and support you need to thrive.
ROLEX SALES EXECUTIVE – WINDSOR in Abingdon employer: Robert Gatward Jewellers
Contact Detail:
Robert Gatward Jewellers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ROLEX SALES EXECUTIVE – WINDSOR in Abingdon
✨Tip Number 1
Get to know the brand inside out! Research Rolex, its history, and its products. This knowledge will help you connect with clients and show your passion for luxury service.
✨Tip Number 2
Practice your communication skills. Role-play with friends or family to build confidence in engaging conversations. Remember, it’s all about making clients feel valued and understood!
✨Tip Number 3
Network like a pro! Attend events or join groups related to luxury retail. Building relationships can lead to opportunities and insights that might just give you the edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace ROLEX SALES EXECUTIVE – WINDSOR in Abingdon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and luxury brands. A touch of warmth and authenticity can make a big difference.
Tailor Your Application: Make sure to tailor your application to the role of Sales Executive at our Windsor showroom. Highlight any relevant experience in customer service or luxury retail, even if it’s not directly related to watches. We love seeing how your unique background can contribute to our team!
Be Specific About Your Skills: Don’t just list your skills; give us examples of how you’ve used them in past roles. Whether it’s building rapport with clients or maintaining high standards, specific anecdotes can really help us understand how you’d fit into our culture.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Robert Gatward Jewellers
✨Know Your Brand
Before the interview, take some time to research Rolex and its heritage. Understand the craftsmanship behind their watches and what makes them unique. This knowledge will not only impress your interviewers but also help you connect with the brand's values.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you built rapport with clients and created memorable experiences. Be ready to discuss how you can bring that same level of service to the Rolex showroom.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Engage with the interviewer by asking thoughtful questions and responding to their cues. This shows that you value communication and are genuinely interested in understanding client needs.
✨Dress to Impress
Given the luxury nature of the role, make sure to dress professionally and polished for your interview. Your appearance should reflect the high standards of the Rolex brand. A well-put-together outfit will help you feel confident and make a great first impression.
