At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service and drive sales.
- Company: Join a dynamic retailer with nearly 100 stores and a strong online presence.
- Benefits: Fantastic training, career progression, mental health support, and generous discounts.
- Other info: Exciting opportunities for personal growth in a supportive team environment.
- Why this job: Make a real impact in a growing business while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 25000 - 32000 € per year.
The Role
As an Assistant Manager you will be responsible for a strong team; you will coach and inspire the team to deliver excellent customer service to ensure customers return time and again, driving forward both turnover and revenues. Assist the Manager to achieve financial KPIs, including wages, wastage and shrinkage, together with non-financials such as customer service/feedback, internal audit and standards and compliance.
What you will get from us:
- Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business.
- A great Team to work with where you can progress and make a difference at all levels.
- Access to mental health first aiders.
- Ongoing incentives to reward your performance.
- Company Pension scheme.
- Apprenticeship scheme to continue your development.
- Generous discount at TPRG and on our amazing benefits hub.
What will you do:
- Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty.
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
- Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required.
- Manage and minimise all controllable costs efficiently and within planned budgets.
- Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations.
- Recruit, develop and retain high calibre colleagues that reflect the Robert Dyas and TPRG Values and Behaviours.
- Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets.
- Drive a culture of coaching and development within the store.
Who we are:
We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery – we have almost everything that you need for your home and garden. We're growing a multi-channel business where our customers can choose when, where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.
Store Assistant Manager in Wokingham employer: Robert Dyas
As a Store Assistant Manager at Robert Dyas, you will thrive in a dynamic and supportive work environment that prioritises employee development and customer satisfaction. With fantastic training opportunities, a strong team culture, and access to mental health support, you can grow your career while making a meaningful impact in the retail sector. Enjoy generous discounts, a company pension scheme, and ongoing incentives that reward your performance, all while being part of a business that is evolving and expanding across Southern England.
StudySmarter Expert Advice🤫
We think this is how you could land Store Assistant Manager in Wokingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info on the company culture and what they really value in an Assistant Manager.
✨Tip Number 2
Prepare for your interview by practising common questions related to customer service and team management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show your passion for the role! During interviews, share specific examples of how you've driven customer loyalty or improved team performance in the past. This will help you stand out as someone who truly understands the importance of excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our growing team at TPRG.
We think you need these skills to ace Store Assistant Manager in Wokingham
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share specific examples of how you've gone above and beyond to ensure customer satisfaction. We want to see that you can inspire your team to do the same!
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've coached or developed others, and how you’ve driven performance in previous roles. We’re looking for someone who can motivate and support their colleagues.
Be Clear About Your Achievements:Don’t shy away from sharing your successes! Whether it’s hitting sales targets or improving customer feedback scores, we want to hear about your achievements. Use numbers and specific examples to demonstrate how you’ve made a positive impact in your past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Robert Dyas
✨Know Your Stuff
Make sure you’re familiar with the company’s products and services. Brush up on their latest promotions and understand how they fit into customer needs. This will help you demonstrate your product knowledge during the interview, showing that you can match products to customer requirements.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team. Prepare examples of how you've successfully coached or inspired others in previous roles. Think about specific situations where you’ve driven performance or improved customer service, as this will highlight your ability to manage and motivate a team.
✨Understand Financial KPIs
Familiarise yourself with key financial metrics like wages, wastage, and shrinkage. Be ready to discuss how you would manage these aspects effectively. Showing that you can balance financial targets with excellent customer service will set you apart from other candidates.
✨Emphasise Customer Loyalty
Prepare to talk about your approach to handling customer complaints and driving loyalty. Share specific strategies you’ve used to enhance customer experience and ensure repeat business. This will demonstrate your commitment to maintaining high standards of customer service.
