At a Glance
- Tasks: Lead the team, drive sales, and ensure top-notch customer service.
- Company: Join Robert Dyas, a dynamic retailer with nearly 100 stores and a rich history.
- Benefits: Enjoy fantastic training, mental health support, discounts, and a pension scheme.
- Other info: Opportunity for career progression and to make a difference in a supportive environment.
- Why this job: Be part of a growing business that values your development and offers real impact.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
The predicted salary is between 21600 - 36000 £ per year.
The Role
As a Store Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Robert Dyas brand.
What you will get from us
- Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
- A great Team to work with where you can progress and make a difference at all levels
- Access to mental health first aiders
- Ongoing incentives to reward your performance
- Company Pension scheme
- Apprenticeship scheme to continue your development
- Generous discount at at TPRG and on our benefits hub
What will you do
- Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
- Contribute towards making Robert Dyas a go to place on the High Street by providing a consistent high level of customer service
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, Assist with the training of colleagues, utilising available tools to maximise the performance of the team
- Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
- Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
- In the absence of the Store/Assistant Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs. Liaise with the Retail Support Centre should any issues need to be reported. Support with any weekly time sheets.
Who we are
We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden.
We're growing a multi-channel business where our customers can choose when, where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.
Store Supervisor employer: Robert Dyas
At Robert Dyas, we pride ourselves on being an excellent employer, offering a supportive work culture where team members can thrive and develop their skills. With fantastic training opportunities, a focus on mental health support, and a commitment to employee progression, we ensure that our Store Supervisors are not only ambassadors for our brand but also empowered to make a meaningful impact in their roles. Join us in a dynamic retail environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Familiarise yourself with the Robert Dyas brand and its product range. Understanding the business will help you demonstrate your passion for the role during interviews and show that you're ready to be an ambassador for the brand.
✨Tip Number 2
Highlight any previous experience in retail or customer service roles. Be prepared to discuss specific examples of how you've driven sales or improved customer satisfaction, as this will resonate well with the responsibilities of a Store Supervisor.
✨Tip Number 3
Showcase your leadership skills by discussing times when you've motivated a team or trained colleagues. This is crucial for the Store Supervisor role, so be ready to provide concrete examples of how you've contributed to a positive team environment.
✨Tip Number 4
Research lean principles and how they apply to retail. Being able to speak knowledgeably about these concepts will demonstrate your commitment to driving efficiency and improving store performance, which is key for the role.
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and expectations of a Store Supervisor. Highlight your relevant experience in customer service and team management in your application.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the role. Emphasise your ability to drive sales, manage teams, and provide excellent customer service, as these are key aspects of the position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for retail and your understanding of Robert Dyas as a brand. Mention specific examples of how you have contributed to team success and customer satisfaction in previous roles.
Proofread Your Application:Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Robert Dyas
✨Show Your Passion for Customer Service
As a Store Supervisor, you'll be an ambassador for the brand. Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your ability to motivate and train team members. Discuss any past experiences where you successfully led a team or improved performance. This will show that you're ready to take on the responsibilities of a supervisor.
✨Familiarise Yourself with the Brand
Research Robert Dyas and the wider Theo Paphitis Retail Group. Understand their values, products, and customer base. Being knowledgeable about the company will demonstrate your genuine interest and commitment to the role.
✨Prepare for Situational Questions
Expect questions about how you would handle specific situations, such as dealing with difficult customers or managing team conflicts. Prepare thoughtful responses that showcase your problem-solving skills and ability to maintain high standards.
