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For Companies At a Glance
- Tasks: Lead a team, drive sales, and ensure top-notch customer service.
- Company: Join Robert Dyas, a dynamic retailer with a rich history and exciting future.
- Benefits: Enjoy fantastic training, career progression, discounts, and mental health support.
- Other info: Great opportunities for personal development in a supportive team environment.
- Why this job: Be an ambassador for a brand that values growth and customer satisfaction.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
The Role: As a Store Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Robert Dyas brand.
What you will get from us:
- Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
- A great Team to work with where you can progress and make a difference at all levels
- Access to mental health first aiders
- Ongoing incentives to reward your performance
- Company Pension scheme
- Apprenticeship scheme to continue your development
- Generous discount at TPRG and on our benefits hub
What will you do?
- Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
- Contribute towards making Robert Dyas a go to place on the High Street by providing a consistent high level of customer service
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically
- Assist with the training of colleagues, utilising available tools to maximise the performance of the team
- Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
- Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
- In the absence of the Store/Assistant Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures
- Motivate all colleagues to drive sales and to achieve required KPIs
- Liaise with the Retail Support Centre should any issues need to be reported
- Support with any weekly time sheets
Who we are: We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden. We're growing a multi-channel business where our customers can choose when, where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.
Store Supervisor employer: Robert Dyas
Contact Detail:
Robert Dyas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask them about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching Robert Dyas and understanding their values. Show that you’re not just another candidate; you’re genuinely interested in being an ambassador for the brand.
✨Tip Number 3
Practice your customer service scenarios! Think of examples where you’ve gone above and beyond for customers. This will help you shine during the interview and show you’re ready to drive that excellent service culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the team directly.
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your enthusiasm for providing excellent customer service. We want to see how you can be an ambassador for the Robert Dyas brand and how you’ve gone above and beyond for customers in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Store Supervisor role. Mention specific skills and experiences that align with the responsibilities listed in the job description, like driving sales and training colleagues.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Robert Dyas
✨Know the Brand Inside Out
Before your interview, make sure you research Robert Dyas thoroughly. Understand their history, product range, and what sets them apart in the retail market. This knowledge will help you demonstrate your enthusiasm for the brand and show that you're ready to be an ambassador.
✨Showcase Your Customer Service Skills
As a Store Supervisor, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you can drive a culture of excellent service among your team, as this aligns perfectly with the role's responsibilities.
✨Demonstrate Leadership Qualities
Think about times when you've motivated a team or trained colleagues. Be ready to discuss your leadership style and how you would inspire your team to achieve KPIs and maintain high visual merchandising standards. This will show that you're not just a supervisor but a true leader.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.