At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service and drive sales.
- Company: Join a 150-year-old multi-channel retailer with nearly 100 stores in Southern England.
- Benefits: Enjoy fantastic training, mental health support, discounts, and a company pension scheme.
- Other info: Opportunities for career progression and development through our apprenticeship scheme.
- Why this job: Be part of a dynamic team where you can grow and make a real impact.
- Qualifications: No specific qualifications required; just bring your passion for customer service and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
The Role
As an Assistant Manager you will be responsible for a strong team; you will coach and inspire the team to deliver excellent customer service to ensure customers return time and again, driving forward both turnover and revenues. Assist the Manager to achieve financial KPIs, including wages, wastage and shrinkage, together with non-financials such as customer service/feedback, internal audit and standards and compliance.
What you will get from us
- Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
- A great Team to work with where you can progress and make a difference at all levels
- Access to mental health first aiders
- Ongoing incentives to reward your performance
- Company Pension scheme
- Apprenticeship scheme to continue your development
- Generous discount at TPRG and on our amazing benefits hub
What will you do
- Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
- Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
- Manage and minimise all controllable costs efficiently and within planned budgets
- Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations
- Recruit, develop and retain high calibre colleagues that reflect the Robert Dyas and TPRG Values and Behaviours
- Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
- Drive a culture of coaching and development within the store
Who we are
We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery – we have almost everything that you need for your home and garden.
We're growing a multi-channel business where our customers can choose when, where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.
Store Assistant Manager employer: Robert Dyas
As a Store Assistant Manager at Robert Dyas, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. With fantastic training opportunities, a strong team culture, and access to mental health support, you will be empowered to make a meaningful impact while enjoying generous discounts and a company pension scheme. Join us in shaping the future of retail in Southern England, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Store Assistant Manager
✨Tip Number 1
Familiarise yourself with our company values and culture. Understanding what we stand for will help you align your approach when discussing how you can contribute to our team and enhance customer service.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you coached team members to improve performance or customer satisfaction, as this is crucial for the Assistant Manager role.
✨Tip Number 3
Showcase your ability to handle customer complaints effectively. Think of scenarios where you turned a negative experience into a positive one, as this demonstrates your commitment to excellent customer service.
✨Tip Number 4
Research current retail trends and challenges, especially in multi-channel environments. Being knowledgeable about the industry will allow you to discuss how you can drive growth and adapt to changes in our business.
We think you need these skills to ace Store Assistant Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail management and customer service. Use specific examples that demonstrate your ability to lead a team, manage KPIs, and handle customer complaints effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for retail and your understanding of the company's values. Mention how your skills align with the role of Assistant Manager and how you can contribute to driving customer loyalty and sales.
Highlight Leadership Skills:In your application, emphasise your leadership abilities. Provide examples of how you've coached and inspired teams in the past, and how you plan to foster a culture of excellent customer service in this new role.
Showcase Financial Acumen:Demonstrate your understanding of financial metrics by mentioning any experience you have with managing budgets, controlling costs, or achieving financial KPIs in previous roles. This will show that you are capable of assisting the Manager in meeting financial goals.
How to prepare for a job interview at Robert Dyas
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team. Be prepared to discuss your previous experiences in coaching and inspiring others. Share specific examples of how you've motivated a team to achieve targets or improve customer service.
✨Demonstrate Customer Service Excellence
This role heavily focuses on customer satisfaction. Prepare to talk about how you handle customer complaints and ensure loyalty. Think of instances where you went above and beyond for a customer and how that impacted the business.
✨Understand Financial KPIs
Familiarise yourself with key performance indicators like wages, wastage, and shrinkage. Be ready to discuss how you would manage these metrics effectively. Showing that you can balance financial goals with excellent service will impress the interviewers.
✨Emphasise Team Development
The company values coaching and development. Prepare to share your thoughts on how you would recruit, develop, and retain high-calibre colleagues. Discuss any training initiatives you've implemented in the past and their outcomes.
