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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service and drive sales.
- Company: Join a growing multi-channel retailer with a rich history and diverse product range.
- Benefits: Receive fantastic training, career progression opportunities, and generous employee discounts.
- Why this job: Make a real impact in a dynamic retail environment while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service.
- Other info: Be part of a supportive team with access to mental health resources and ongoing incentives.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The Role: MATERNITY COVER
As an Assistant Manager you will be responsible for a strong team, you\’ll coach and inspire the team to deliver excellent customer service to ensure customers return time and again, driving forward both turnover and revenues. Assist the Manager to achieve financial KPIs, including wages, wastage and shrinkage, together with non-financials such as customer service/feedback, internal audit and standards and compliance.
Responsibilities
- Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
- Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
- Manage and minimise all controllable costs efficiently and within planned budgets
- Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations
- Recruit, develop and retain high calibre colleagues that reflect the Robert Dyas and TPRG Values and Behaviours
- Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
- Drive a culture of coaching and development within the store
Who we are
We\\\’re a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we\\\’re so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery – we have almost everything that you need for your home and garden.
We\\\’re growing a multi-channel business where our customers can choose when, where and how to shop. We\\\’re developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It\\\’s a very exciting time to be part of a growing business that is rising to the challenges of today\’s retail environment.
Benefits
- Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
- A great Team to work with where you can progress and make a difference at all levels
- Access to mental health first aiders
- Ongoing incentives to reward your performance
- Company Pension scheme
- Apprenticeship scheme to continue your development
- Generous discount at TPRG and on our amazing benefits hub
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Store Assistant Manager employer: Robert Dyas
Contact Detail:
Robert Dyas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant Manager
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll be leading a team and dealing with customers daily. Role-play common scenarios with friends or family to boost your confidence in handling complaints and driving customer loyalty.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the company culture and even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to contribute to our exciting growth journey.
We think you need these skills to ace Store Assistant Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share specific examples of how you've gone above and beyond to ensure customer satisfaction. This will show us that you understand the importance of driving customer loyalty.
Highlight Your Leadership Skills: As an Assistant Manager, you'll be leading a team, so make sure to showcase your coaching and mentoring experience. Talk about how you've inspired others to achieve their goals and how you handle challenges within a team setting.
Be Numbers Savvy: We want to see that you can manage financial KPIs effectively. Include any relevant experience with budgets, sales targets, or cost management in your application. This will demonstrate your ability to contribute to our store's success.
Tailor Your Application: Make your application stand out by tailoring it to our values and the specific role. Use keywords from the job description and show us how your experience aligns with what we're looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Robert Dyas
✨Know Your Stuff
Make sure you brush up on the company's products and services. As an Assistant Manager, you'll need to demonstrate a high level of product knowledge. Familiarise yourself with their offerings and think about how you can match these to customer needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully coached and inspired a team in the past. Think about specific situations where you handled customer complaints or drove a culture of excellent service. This will show that you're ready to take on the responsibilities of the role.
✨Understand Financial KPIs
Get a grasp on key financial metrics like wages, wastage, and shrinkage. Be ready to discuss how you would help the store meet its financial targets. Showing that you understand the business side of retail will set you apart from other candidates.
✨Build Relationships
Think about how you can foster strong relationships with your team and other departments. Prepare to discuss your approach to collaboration and how you would handle issues related to stock, promotions, and employee relations. This is crucial for driving success in the store.
