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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service and drive sales.
- Company: Join a dynamic retailer with nearly 100 stores and a rich 150-year history.
- Benefits: Enjoy fantastic training, mental health support, discounts, and a pension scheme.
- Why this job: Be part of a growing business that values development and customer loyalty.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
- Other info: Opportunities for career progression and ongoing incentives to reward your performance.
The predicted salary is between 21600 - 36000 £ per year.
The Role:
As an Assistant Manager you will be responsible for a strong team, you\’ll coach and inspire the team to deliver excellent customer service to ensure customers return time and again, driving forward both turnover and revenues. Assist the Manager to achieve financial KPIs, including wages, wastage and shrinkage, together with non-financials such as customer service/feedback, internal audit and standards and compliance.
What you will get from us:
- Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
- A great Team to work with where you can progress and make a difference at all levels
- Access to mental health first aiders
- Ongoing incentives to reward your performance
- Company Pension scheme
- Apprenticeship scheme to continue your development
- Generous discount at TPRG and on our amazing benefits hub
What will you do?
- Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
- Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
- Manage and minimise all controllable costs efficiently and within planned budgets
- Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations
- Recruit, develop and retain high calibre colleagues that reflect the Robert Dyas and TPRG Values and Behaviours
- Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
- Drive a culture of coaching and development within the store
Who we are:
We\’re a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we\’re so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery – we have almost everything that you need for your home and garden.
We\’re growing a multi-channel business where our customers can choose when, where and how to shop. We\’re developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It\’s a very exciting time to be part of a growing business that is rising to the challenges of today\’s retail environment.
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Store Assistant Manager employer: Robert Dyas
Contact Detail:
Robert Dyas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant Manager
✨Tip Number 1
Familiarise yourself with our company values and behaviours. Understanding what we stand for will help you align your approach during interviews and discussions, showcasing how you can contribute to our culture.
✨Tip Number 2
Prepare examples of how you've successfully managed a team in the past. Highlight specific instances where you coached team members to improve performance or customer service, as this is crucial for the Assistant Manager role.
✨Tip Number 3
Research common retail KPIs and be ready to discuss how you would manage them. Showing that you understand financial metrics like wages, wastage, and shrinkage will demonstrate your readiness for the responsibilities of the position.
✨Tip Number 4
Think about how you would handle customer complaints and difficult situations. Be prepared to share your strategies for maintaining excellent customer service, as this is a key aspect of the role and will impress us during the selection process.
We think you need these skills to ace Store Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to drive sales and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and customer service. Mention how your values align with those of the company and provide examples of how you've successfully coached teams or improved customer satisfaction in previous roles.
Highlight Key Skills: Emphasise skills that are crucial for the role, such as conflict resolution, financial acumen, and the ability to motivate a team. Use bullet points to make these stand out and ensure they relate directly to the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for an Assistant Manager.
How to prepare for a job interview at Robert Dyas
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully coached and inspired others in previous roles.
✨Demonstrate Customer Service Excellence
This role heavily focuses on customer service. Share specific instances where you handled customer complaints effectively or went above and beyond to ensure customer satisfaction.
✨Understand Financial KPIs
Familiarise yourself with key performance indicators related to sales, wages, and shrinkage. Be ready to discuss how you have managed budgets or improved financial performance in past positions.
✨Emphasise Team Development
Talk about your experience in recruiting, developing, and retaining talent. Highlight any training initiatives you've led or participated in that contributed to team success.