At a Glance
- Tasks: Lead a team, ensure excellent customer service, and maintain store standards.
- Company: Join a growing multi-channel retailer with a rich history and diverse product range.
- Benefits: Fantastic training, career progression, generous discounts, and a company pension scheme.
- Other info: Flexible hours with weekend availability; great team culture and ongoing incentives.
- Why this job: Be part of an exciting retail environment and make a real impact on customer experience.
- Qualifications: Previous supervisory experience is desirable; enthusiasm for learning is essential.
The predicted salary is between 12 - 15 £ per hour.
The Role
24 Hours per week. Must be available weekends and weekdays. Previous experience in a similar role is desirable.
What you will get from us
- Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
- A great team to work with where you can progress and make a difference at all levels
- Access to mental health first aiders
- Ongoing incentives to reward your performance
- Company Pension scheme
- Apprenticeship scheme to continue your development
- Generous discount at TPRG and on our benefits hub
What will you do
- Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
- Contribute towards making Robert Dyas a go to place on the High Street by providing a consistent high level of customer service
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, and assist with the training of colleagues, utilising available tools to maximise the performance of the team
- Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
- Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
- In the absence of the Store/Assistant Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures
- Motivate all colleagues to drive sales and to achieve required KPIs
- Liaise with the Retail Support Centre should any issues need to be reported
- Support with any weekly time sheets
Who we are
We’re a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as ironmongers 150 years ago but now we’re so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery – we have almost everything that you need for your home and garden.
We’re growing a multi-channel business where our customers can choose when, where and how to shop. We’re developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It’s a very exciting time to be part of a growing business that is rising to the challenges of today’s retail environment.
Part-time Supervisor - Petersfield employer: Robert Dyas
At Robert Dyas, we pride ourselves on being an excellent employer, offering fantastic training and development opportunities for our team members in Petersfield. With a supportive work culture that prioritises mental health and well-being, alongside generous employee benefits such as a company pension scheme and discounts, we empower our staff to grow within the business while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Supervisor - Petersfield
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Robert Dyas, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Part-time Supervisor - Petersfield
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Robert Dyas that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Robert Dyas will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Robert Dyas and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Robert Dyas
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Robert Dyas, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Robert Dyas!
