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For Companies At a Glance
- Tasks: Support the management team and drive sales while ensuring excellent customer service.
- Company: Join a growing multi-channel retailer with a rich history and diverse product range.
- Benefits: Receive fantastic training, career progression opportunities, and generous employee discounts.
- Why this job: Be an ambassador for a well-loved brand and make a real impact in your community.
- Qualifications: Strong interest in retail and a passion for customer service.
- Other info: Flexible part-time hours with a supportive team environment.
17 hours per week. Weekend availibility essential.
The Role:
As a Store Supervisor you will be responsible for supporting the store management team, you\’ll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Robert Dyas brand.
What you will get from us:
- Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
- A great Team to work with where you can progress and make a difference at all levels
- Access to mental health first aiders
- Ongoing incentives to reward your performance
- Company Pension scheme
- Apprenticeship scheme to continue your development
- Generous discount at at TPRG and on our benefits hub
What will you do?
- Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
- Contribute towards making Robert Dyas a go to place on the High Street by providing a consistent high level of customer service
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, Assist with the training of colleagues, utilising available tools to maximise the performance of the team
- Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
- Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
- In the absence of the Store/Assistant Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs. Liaise with the Retail Support Centre should any issues need to be reported. Support with any weekly time sheets.
Who we are:
We\\\’re a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we\’re so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery – we have almost everything that you need for your home and garden.
We\\\’re growing a multi-channel business where our customers can choose when, where and how to shop. We\’re developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It\’s a very exciting time to be part of a growing business that is rising to the challenges of today\’s retail environment.
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Part-time Supervisor employer: Robert Dyas
Contact Detail:
Robert Dyas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Supervisor
✨Tip Number 1
Get to know the company! Research Robert Dyas and the Theo Paphitis Retail Group. Understanding their values and what they stand for will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As a Store Supervisor, you'll need to lead by example. Think about how you can demonstrate excellent service in your interactions, whether it's through role-playing with friends or reflecting on past experiences.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips on the interview process and what it’s really like to work at Robert Dyas. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and serious about the role. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Part-time Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about being a part of the Robert Dyas team and how you can contribute to our customer service culture.
Tailor Your CV: Make sure your CV is tailored to the Part-time Supervisor role. Highlight any relevant experience in retail or customer service, and don’t forget to mention your weekend availability – it’s essential for us!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so get straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Robert Dyas
✨Know the Brand Inside Out
Before your interview, take some time to research Robert Dyas and the wider Theo Paphitis Retail Group. Understand their products, values, and what makes them stand out in the retail market. This knowledge will help you demonstrate your enthusiasm and commitment to being an ambassador for the brand.
✨Showcase Your Customer Service Skills
As a Store Supervisor, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can drive a culture of excellent service within the team and be ready to discuss your ideas during the interview.
✨Demonstrate Leadership Potential
Since you'll be supporting the management team, it's important to show that you can motivate and train colleagues effectively. Be prepared to share instances where you've led a team or trained someone successfully. Highlight your ability to engage with others and drive sales.
✨Be Ready for Situational Questions
Expect questions that assess how you'd handle specific situations, especially regarding security, safety, and store operations. Think through scenarios where you had to make quick decisions or resolve conflicts. This will show your readiness to assume accountability in the absence of the Store/Assistant Manager.
