At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service and drive sales.
- Company: Join a dynamic retailer with nearly 100 stores and a strong online presence.
- Benefits: Fantastic training, career progression, mental health support, and generous discounts.
- Other info: Exciting opportunities for personal growth in a supportive team environment.
- Why this job: Make a real impact in a growing business while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
The Role
As an Assistant Manager you will be responsible for a strong team; you will coach and inspire the team to deliver excellent customer service to ensure customers return time and again, driving forward both turnover and revenues. Assist the Manager to achieve financial KPIs, including wages, wastage and shrinkage, together with non-financials such as customer service/feedback, internal audit and standards and compliance.
What you will get from us
- Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business.
- A great Team to work with where you can progress and make a difference at all levels.
- Access to mental health first aiders.
- Ongoing incentives to reward your performance.
- Company Pension scheme.
- Apprenticeship scheme to continue your development.
- Generous discount at TPRG and on our amazing benefits hub.
What will you do
- Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty.
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
- Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required.
- Manage and minimise all controllable costs efficiently and within planned budgets.
- Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations.
- Recruit, develop and retain high calibre colleagues that reflect the Robert Dyas and TPRG Values and Behaviours.
- Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets.
- Drive a culture of coaching and development within the store.
Who we are
We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery – we have almost everything that you need for your home and garden. We're growing a multi-channel business where our customers can choose when, where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.
Store Assistant Manager in London employer: Robert Dyas
As a Store Assistant Manager at Robert Dyas, you will thrive in a dynamic and supportive work environment that prioritises employee development and customer satisfaction. With fantastic training opportunities, a strong team culture, and access to mental health support, you can grow your career while making a meaningful impact in the retail sector. Enjoy generous discounts and a company pension scheme as you contribute to our exciting journey of growth across Southern England.
StudySmarter Expert Advice🤫
We think this is how you could land Store Assistant Manager in London
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. As an Assistant Manager, you'll need to handle complaints and inspire your team. Role-play these situations with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team.
We think you need these skills to ace Store Assistant Manager in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share examples of how you've gone above and beyond to ensure a great experience, as this is key for the Assistant Manager role.
Highlight Your Leadership Skills:We want to see that you can inspire and coach a team. Mention any previous experience where you've led a group or helped colleagues improve their performance. This will show us you're ready to take on the responsibilities of an Assistant Manager.
Be Specific About Your Achievements:Use numbers and specific examples to demonstrate how you've met targets or improved customer satisfaction in past roles. This helps us understand the impact you've made and how you can contribute to our store's success.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Robert Dyas
✨Know Your Stuff
Make sure you’re familiar with the company’s products and services. Brush up on their latest promotions and how they align with customer needs. This will show that you’re genuinely interested and ready to engage with customers.
✨Showcase Your Leadership Skills
As an Assistant Manager, you’ll be leading a team. Prepare examples of how you’ve successfully coached or inspired others in the past. Think about specific situations where you’ve driven performance or improved customer service.
✨Understand Financial KPIs
Get a grasp on key financial metrics like wages, wastage, and shrinkage. Be ready to discuss how you would manage these effectively in the role. Showing that you can balance costs while driving sales will impress your interviewers.
✨Emphasise Customer Loyalty
Prepare to talk about strategies you’ve used to enhance customer loyalty. Share any experiences where you’ve turned a complaint into a positive outcome, as this is crucial for the role. Highlighting your commitment to excellent customer service will resonate well.
