At a Glance
- Tasks: Support the management team and drive sales while ensuring top-notch customer service.
- Company: Join Robert Dyas, a dynamic retailer with a rich history and a bright future.
- Benefits: Enjoy fantastic training, career progression, mental health support, and generous discounts.
- Other info: Exciting opportunities in a growing multi-channel business with nearly 100 stores.
- Why this job: Be an ambassador for a brand that values your growth and impact in retail.
- Qualifications: Passion for customer service and a willingness to learn and lead.
The predicted salary is between 22000 - 26000 £ per year.
The Role
As a Store Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Robert Dyas brand.
What you will get from us:
- Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business.
- A great Team to work with where you can progress and make a difference at all levels.
- Access to mental health first aiders.
- Ongoing incentives to reward your performance.
- Company Pension scheme.
- Apprenticeship scheme to continue your development.
- Generous discount at TPRG and on our benefits hub.
What will you do:
- Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers.
- Contribute towards making Robert Dyas a go to place on the High Street by providing a consistent high level of customer service.
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically.
- Assist with the training of colleagues, utilising available tools to maximise the performance of the team.
- Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures.
- Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved.
- In the absence of the Store/Assistant Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures.
- Motivate all colleagues to drive sales and to achieve required KPIs.
- Liaise with the Retail Support Centre should any issues need to be reported.
- Support with any weekly time sheets.
Who we are:
We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden. We're growing a multi-channel business where our customers can choose when, where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.
Earls Court Road - London employer: Robert Dyas
At Robert Dyas, we pride ourselves on being an excellent employer, offering fantastic training and development opportunities for our Store Supervisors in the vibrant area of Earls Court Road, London. Our supportive work culture fosters teamwork and encourages personal growth, while our commitment to employee well-being includes access to mental health first aiders and a comprehensive pension scheme. Join us to be part of a dynamic team where your contributions truly make a difference in delivering exceptional customer service and driving store success.
StudySmarter Expert Advice🤫
We think this is how you could land Earls Court Road - London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Robert Dyas, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Robert Dyas!
We think you need these skills to ace Earls Court Road - London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Robert Dyas, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Robert Dyas and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Robert Dyas that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Robert Dyas
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
