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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service and drive sales.
- Company: Join a dynamic retailer with nearly 100 stores, evolving from ironmongers to a multi-channel powerhouse.
- Benefits: Enjoy fantastic training, mental health support, a pension scheme, and generous discounts.
- Why this job: Be part of a growing business where you can make a real impact and develop your career.
- Qualifications: No specific qualifications required; just bring your passion for customer service and teamwork.
- Other info: Opportunities for progression and ongoing incentives to reward your hard work.
The predicted salary is between 28800 - 43200 £ per year.
As an Assistant Manager you will be responsible for a strong team; you'll coach and inspire the team to deliver excellent customer service to ensure customers return time and again, driving forward both turnover and revenues. Assist the Manager to achieve financial KPIs, including wages, wastage and shrinkage, together with non-financials such as customer service/feedback, internal audit and standards and compliance.
What you will get from us:
- Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business.
- A great Team to work with where you can progress and make a difference at all levels.
- Access to mental health first aiders.
- Ongoing incentives to reward your performance.
- Company Pension scheme.
- Apprenticeship scheme to continue your development.
- Generous discount at TPRG and on our amazing benefits hub.
What will you do?
- Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty.
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
- Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required.
- Manage and minimise all controllable costs efficiently and within planned budgets.
- Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations.
- Recruit, develop and retain high calibre colleagues that reflect the Robert Dyas and TPRG Values and Behaviours.
- Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets.
- Drive a culture of coaching and development within the store.
Who we are:
We’re a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we’re so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden. We’re growing a multi-channel business where our customers can choose when, where and how to shop. We’re developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It’s a very exciting time to be part of a growing business that is rising to the challenges of today’s retail environment.
Earls Court Road - London employer: Robert Dyas
Contact Detail:
Robert Dyas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Earls Court Road - London
✨Tip Number 1
Familiarise yourself with the company's values and behaviours. Understanding what Robert Dyas stands for will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Prepare examples of how you've successfully managed teams in the past. Highlight your coaching and development skills, as these are crucial for the Assistant Manager role.
✨Tip Number 3
Research common customer service challenges in retail and think about how you would handle them. Being able to discuss specific strategies will show your proactive approach to driving customer loyalty.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Earls Court Road - London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Assistant Manager position. Tailor your application to highlight your relevant experience in coaching teams, driving customer service, and achieving financial KPIs.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous management experience, particularly in retail or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to drive sales and manage a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer complaints, coached team members, or improved sales performance in past roles.
Highlight Relevant Skills: Make sure to emphasise skills that are crucial for the role, such as leadership, communication, problem-solving, and financial management. Use concrete examples to illustrate how you've applied these skills in previous positions.
How to prepare for a job interview at Robert Dyas
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be expected to coach and inspire your team. Be prepared to discuss your previous experiences in leading teams, how you motivate others, and any specific examples of how you've improved team performance.
✨Demonstrate Customer Service Excellence
Since the role focuses heavily on customer service, think of examples where you've successfully handled customer complaints or enhanced customer loyalty. Highlight your understanding of the importance of customer feedback and how it drives business success.
✨Understand Financial KPIs
Familiarise yourself with key financial metrics such as wages, wastage, and shrinkage. Be ready to discuss how you would manage these aspects effectively while also driving sales and improving overall store performance.
✨Emphasise Team Development
The company values coaching and development, so be prepared to talk about your approach to training and developing team members. Share any strategies you've used to recruit and retain high-calibre colleagues that align with company values.
