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For Companies At a Glance
- Tasks: Manage supplier relationships and ensure top-notch service for our dropship operations.
- Company: Join Robert Dyas, a leader in retail with a focus on e-commerce growth.
- Benefits: Enjoy 26 days off, discounts, bonuses, and a supportive work culture.
- Other info: Great opportunities for personal development and a vibrant team atmosphere.
- Why this job: Be part of an exciting journey to shape the future of e-commerce!
- Qualifications: Experience in supplier management and strong analytical skills required.
The predicted salary is between 35000 - 45000 £ per year.
Join Robert Dyas: Shape the Future of Our E-commerce Growth!
The Opportunity
We are seeking a proactive and results-driven Dropship Vendor Manager to join our Retail Support Centre in Wimbledon. Dropship (DSV), where physical stock is held and dispatched directly by our Supplier partners, is a strategic priority and central to the growth of E-commerce within Robert Dyas over the next five years. Product ranges within DSV include Small and Medium Domestic Appliances, Consumer Electronics, Garden Furniture, Indoor Furniture, and Garden Buildings.
What You'll Be Doing
Reporting to the Head of Dropship Vendor Management, you will take responsibility for the operational relationship with DSV suppliers for your category. Your main duties include:
- Managing the day-to-day operational standards of your DSV suppliers.
- Onboarding new suppliers to the Robert Dyas dropship systems.
- Ensuring adherence to strict Service Level Agreements (SLAs) to guarantee excellent customer service.
- Building relationships with major suppliers and attending Quarterly Business Reviews (QBRs) to review performance and agree on improvements.
- Creating and reviewing reports to measure and rank supplier performances.
- Acting as the escalation point for Customer Services and liaising closely with Trading Teams to resolve issues and ensure business continuity.
What You’ll Bring
- Grounded & Resilient and demonstrate Initiative in finding straightforward solutions to problems.
- Proven track record of supplier relationship management.
- Working knowledge of Dropship (DSV) operations.
- Ability to work autonomously and make decisions.
- Strong influencing & negotiation skills.
- Proficiency in advanced Excel/Google work sheets and the ability to quickly analyse data.
- Excellent written and verbal communication skills, and excellent attention to detail.
- Ability to manage projects to set timelines.
- Passionate about making a difference.
The Perks & Benefits
Aside from a fantastic team and friendly working environment, you can look forward to:
- Time Off: 26 days annual leave (plus bank holidays).
- Generous Discount: Colleague discount in all Theo Paphitis retail businesses (Robert Dyas, Ryman, Boux Avenue, and London Graphic Centre).
- Financials: Bonus incentives, a pension scheme, and free life assurance (after qualifying period).
- Culture & Development: Regular social events, sample sales, investment in learning and development, and a colleague wellbeing and mental health programme.
Apply Now and become a key part of our E-commerce success story!
Dropship Vendor Manager employer: Robert Dyas
Contact Detail:
Robert Dyas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dropship Vendor Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their dropship operations and think about how your skills can help them grow. Show them you're not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us at Robert Dyas. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Dropship Vendor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dropship Vendor Manager role. Highlight your experience in supplier relationship management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about e-commerce and how your background makes you the perfect fit for this role. Don’t forget to mention your initiative and problem-solving skills, as these are key for us.
Showcase Your Data Skills: Since the role requires proficiency in Excel and data analysis, make sure to include examples of how you've used these skills in previous roles. We love seeing candidates who can turn data into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Robert Dyas
✨Know Your Dropship Basics
Before the interview, brush up on your knowledge of dropship operations. Understand how DSV works and be ready to discuss how you can manage supplier relationships effectively. This shows you're proactive and genuinely interested in the role.
✨Showcase Your Data Skills
Since advanced Excel and data analysis are key for this position, prepare to demonstrate your proficiency. Bring examples of reports you've created or data analyses you've conducted in previous roles. This will highlight your ability to measure and rank supplier performances.
✨Prepare for Relationship Management Questions
Expect questions about your experience with supplier relationship management. Think of specific examples where you've built strong partnerships or resolved conflicts. This will showcase your influencing and negotiation skills, which are crucial for the role.
✨Be Ready to Discuss SLAs
Service Level Agreements (SLAs) are central to ensuring excellent customer service. Be prepared to talk about your understanding of SLAs and how you've ensured adherence in past roles. This will demonstrate your attention to detail and commitment to operational standards.