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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service and drive sales.
- Company: Join Robert Dyas, a growing multi-channel retailer with a rich history.
- Benefits: Fantastic training, career progression, mental health support, and generous discounts.
- Why this job: Make a real impact in a dynamic retail environment while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service.
- Other info: Exciting opportunities for growth in a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Assistant Manager role at Robert Dyas.
The Role
As an AssistantManager you will be responsible for a strong team, you\’ll coach andinspirethe team todeliverexcellent customer service to ensure customers return time and again, driving forward both turnover and revenues. Assist the Manager to achievefinancial KPIs, including wages, wastage and shrinkage, together with non-financials such as customer service/feedback, internal audit and standards and compliance.
What You Will Get From Us
- Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
- A great Team to work with where you can progress and make a difference at all levels
- Access to mental health first aiders
- Ongoing incentives to reward your performance
- Company Pension scheme
- Apprenticeship scheme to continue your development
- Generous discount at TPRG and on our amazing benefits hub
What will you do?
- Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
- Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
- Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
- Manage and minimise all controllable costs efficiently and within planned budgets
- Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations
- Recruit, develop and retain high calibre colleagues that reflect the Robert Dyas and TPRG Values and Behaviours
- Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
- Drive a culture of coaching and development within the store
Who We Are
We\\\’re a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we\\\’re so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery – we have almost everything that you need for your home and garden. We\\\’re growing a multi-channel business where our customers can choose when, where and how to shop. We\\\’re developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It\\\’s a very exciting time to be part of a growing business that is rising to the challenges of today\\\’s retail environment.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
- Industries
- Retail
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Assistant Manager employer: Robert Dyas
Contact Detail:
Robert Dyas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an Assistant Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Robert Dyas, understand their values, and think about how your experience aligns with their goals. Practise common interview questions and be ready to showcase your leadership skills and customer service expertise.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, let your enthusiasm shine through. Remember, they’re looking for someone who can inspire and coach others, so be yourself and demonstrate your passion for retail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Robert Dyas and ready to contribute to their success.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Manager role. Highlight your leadership abilities and any experience in driving customer service excellence, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about retail and how you can inspire a team. Be sure to mention specific examples of how you've driven performance in previous roles.
Showcase Your Team Spirit: We love a good team player! In your application, share stories that demonstrate your ability to coach and develop others. This will show us that you understand the importance of building strong relationships within the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Robert Dyas
✨Know the Company Inside Out
Before your interview, make sure you research Robert Dyas thoroughly. Understand their values, products, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be expected to lead a team. Prepare examples of how you've successfully coached or inspired others in previous roles. Highlight specific situations where your leadership made a difference in customer service or team performance.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints and driving loyalty. Think of real-life examples where you turned a negative experience into a positive one. This will demonstrate your ability to manage customer relationships effectively.
✨Discuss Financial Acumen
Since the role involves managing KPIs and budgets, be ready to discuss your experience with financial targets. Share how you've previously managed costs or improved sales figures, as this will show your capability to contribute to the store's success.