At a Glance
- Tasks: Deliver luxury customer experiences and build strong relationships with clients.
- Company: Join Bosch, a global leader in innovative services and technology.
- Benefits: Flexible working hours, hybrid work options, employee discounts, and creative opportunities.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Shape the future of customer service for a prestigious automotive brand.
- Qualifications: Experience in high-end customer service and excellent communication skills in English and South Korean.
The predicted salary is between 24318 - 29722 £ per year.
Company Description Do you want to influence the future of service and shape customer experience for some of the world’s leading brands?
Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe.
Welcome to Bosch.
For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations.
Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
Job Description We are currently looking for experienced Brand Advisors to join one of our luxurious brand campaigns for a leading, high-end automotive brand.
Your responsibilities: Deliver a truly luxury experience to our customers.
Develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so you can provide the ultimate service to every customer and ensure that their experience goes “beyond the car”.
Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.
Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.
Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
Build professional business relationships with the dealer network that will be pivotal to the quality of service that you provide to the brand’s customers.
Provide a value add service that enhances the customer experience and builds our brand and service reputation.
Capture, maintain and ensure quality of customer data.
Identify and highlight any service related issues, incidents or trends.
Highlight and escalate issues as necessary.
Qualifications What distinguishes you?Candidates will have significant experience of working in a high-end, VIP customer service environment within the retail, hospitality, travel/leisure or luxury automotive sectors.
Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.
A passion for delivering first class customer service.
The ability to adapt and be flexible.
Excellent verbal and written communication skills in English and South Korean.
Good social and interpersonal skills, personable with strong emotional intelligence.
Good listening skills.
Excellent problem solving skills.
Quality focused with attention to detail.
A genuine interest in the campaign brand.
A warm, helpful and positive approach.
Dynamic, proactive, confident, self-motivated and driven to succeed.
A team player.
IT Savvy with good MS Office and keyboard skills.
Flexibility in hours of work/shift patterns.
- Additional Information
- Operational
Hours: Monday - Friday 12:00am – 8:00am Your future job location offers you: flexible work time options, hybrid of home/office based working, benefits and services, employee discounts, room for creativity andcentrally city based location.
- Summary
- Type: Full-time
- Function: Other
Brand Advisor - South Korean Speaking in Liverpool employer: Robert Bosch
At Bosch Service Solutions, we pride ourselves on being an exceptional employer that values innovation and quality in customer service. Our dynamic work culture fosters creativity and collaboration, while our centrally located offices offer flexible working options and a range of employee benefits, including discounts and opportunities for personal growth. Join us to be part of a team that is dedicated to enhancing customer experiences for some of the world's leading brands, all while enjoying a supportive and engaging work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Advisor - South Korean Speaking in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Robert Bosch. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Robert Bosch before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Brand Advisor - South Korean Speaking in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Robert Bosch:Your cover letter is your chance to shine! Tell us why you want to work at Robert Bosch specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Robert Bosch!
How to prepare for a job interview at Robert Bosch
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
