Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer support for Bosch power tools and assist with repairs and parts.
- Company: Join Bosch, a global leader in technology and innovation across multiple sectors.
- Benefits: Enjoy hybrid working options and a dynamic work environment with a focus on innovation.
- Why this job: Shape the future of customer service while making a real impact on people's lives.
- Qualifications: Strong people skills, excellent communication, and proficiency in Microsoft Office are essential.
- Other info: Office-based role in Denham with potential for remote work up to 2 days a week.
The predicted salary is between 30000 - 42000 £ per year.
Do you want your ideas to shape the future of customer service and technology? At Bosch, we believe in the power of innovation to transform lives. Whether it’s in mobility solutions, consumer goods, industrial technology, or energy and building technology, your ideas can make a real difference. Join us and be part of a team that is dedicated to improving the lives of people around the world through exceptional customer service and cutting-edge technology.
Are you passionate about delivering exceptional customer service in the power tools industry? Join our team at Bosch Power Tools and help us provide the best service to our valued customers. We are seeking a dedicated and customer-focused individual to support our mission of excellence in customer service for our power tools. Your role will be crucial in ensuring our customers receive top-notch support and care for their Bosch power tools.
Key Responsibilities:- Customer Support: Provide outstanding technical support for Bosch power tools to users, the Customer Care Centre, Bosch field sales force, and directly to Bosch customers.
- Repair Coordination: Arrange collections for power tool repairs from users and keep them informed about the status and progression of their repairs.
- Parts Assistance: Assist customers by sending parts drawings and helping them select the correct spare parts for their Bosch power tools.
- Complaint Resolution: Handle customer complaints and claims related to Bosch power tools in collaboration with our legal team, ensuring a satisfactory resolution.
- Process Improvement: Work with various departments within Bosch Power Tools to enhance processes and improve efficiency in servicing power tools.
- Technical Liaison: Collaborate with the Bosch Service Centre repair Manager on technical topics related to power tools to ensure seamless service delivery.
- Training and Development: Provide technical and system training on Bosch power tools to users and the Customer Care Centre to enhance their knowledge and capabilities.
- Quality Support: Support the central Quality Management (QMM) department in maintaining high standards of service for Bosch power tools.
- Customer-Centric Attitude: You excel in people skills and are dedicated to providing exceptional customer service.
- Communication Excellence: You possess excellent written English and a professional telephone manner, ensuring clear and effective communication with customers.
- Calm Under Pressure: You can maintain composure and deliver high-quality service even in high-pressure situations, with a keen eye for detail.
- Technical Proficiency: You are proficient in Microsoft Office, especially Word and Excel, enabling you to efficiently manage customer-related tasks.
- Additional Skills: A driving license is advantageous for flexibility in customer service roles.
- Technical Experience: Experience in diagnosing and repairing in a workshop environment is desirable, enhancing your ability to support customers with technical issues.
37.5 hrs a week. Role is office-based at our head office situated in Denham near Uxbridge. Hybrid working is available with up to 2 days a week being available for home office.
Power Tools Customer Support employer: Robert Bosch Group
Contact Detail:
Robert Bosch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Power Tools Customer Support
✨Tip Number 1
Familiarise yourself with Bosch's range of power tools and their common issues. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role and the products you'll be supporting.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-play scenarios where you handle customer complaints or technical queries to build confidence and improve your ability to remain calm under pressure.
✨Tip Number 3
Network with current or former Bosch employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your customer-centric attitude and technical proficiency. Being able to articulate these examples clearly will set you apart from other candidates.
We think you need these skills to ace Power Tools Customer Support
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Power Tools Customer Support position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, technical support, and any specific knowledge related to power tools. Use bullet points for clarity and focus on achievements that demonstrate your customer-centric attitude.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and technology. Provide specific examples of how you've successfully handled customer complaints or provided technical support in the past. Make sure to convey your enthusiasm for joining Bosch and contributing to their mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your communication is clear and professional, reflecting the high standards expected by Bosch.
How to prepare for a job interview at Robert Bosch Group
✨Show Your Customer-Centric Attitude
Demonstrate your passion for customer service by sharing specific examples of how you've gone above and beyond to help customers in the past. This will show that you truly understand the importance of exceptional service in the power tools industry.
✨Communicate Clearly and Professionally
Since excellent communication is key for this role, practice articulating your thoughts clearly. Use professional language and ensure your written English is polished, as this will reflect your ability to communicate effectively with customers.
✨Prepare for Technical Questions
Brush up on your technical knowledge related to power tools. Be ready to discuss any relevant experience you have in diagnosing or repairing tools, as well as your proficiency with Microsoft Office, particularly Word and Excel.
✨Stay Calm Under Pressure
Think of scenarios where you had to handle difficult situations or complaints. Prepare to discuss how you maintained composure and delivered high-quality service, as this will highlight your ability to thrive in a fast-paced environment.
