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For Companies At a Glance
- Tasks: Engage customers through various channels, providing tailored support and solutions.
- Company: Join a dynamic automotive brand in Liverpool, focused on customer experience.
- Benefits: Enjoy flexible working hours, hybrid options, employee discounts, and a creative environment.
- Why this job: Be part of a vibrant team, making a real impact in customer service.
- Qualifications: Experience in customer service, fluent in German and English, with a passion for 4x4 vehicles.
- Other info: Temporary role for 4 months, with potential for growth in a start-up atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. *
Welcome to Bosch. *
For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
Job Description
To achieve the objectives of our growing site in Liverpool we are looking for ambitious and experienced Multi-Lingual Customer Service Experts to join one of our automotive campaigns for a multipurpose 4×4 brand.
Your Responsibilities
- Providing personalised and inspiring customer experiences that bring the brand to life in a ‘sales through service’ approach via phone, email, chat and potentially social media
- Engaging with customers to gain a full personal understanding of their requirements
- Covering an expanding scope of services to support customers across the full customer journey
- Managing customer interactions involving stakeholders from the partner network
- Developing a deep understanding of vehicles and services and their benefits for customers’ work, adventure or outdoor life
- Ensuring personal Key Performance Indicators and Service Level Agreements are achieved
- Providing feedback for ongoing improvement of processes
Qualifications
- Candidates will have significant experience of working in a customer service environment, ideally within the automotive industry
- A passion for 4×4 in combination with a customer-centric mindset
- Excellent verbal and written communication skills in German as well as in English.
- Strong communication skills with the ability to tailor information to individual customer needs
- Good social and interpersonal skills
- Good listening and problem solving skills
- Quality focused with attention to detailA genuine interest in the campaign brand
- Ability to build rapport and relationships with customers whilst empathising with the customer enquiry
- Enjoys working in a start-up environment with dynamic changes to the process landscape
- Team player with a positive approach and drive to take responsibility for resolution of customer issues
- Experience in using CRM tools and MS Office applications
- Flexibility in operational hours of shift pattern to include weekend working.
Additional Information
- Deadline for Applications : 15th September 2025
- Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.
- Working a shift rota within the Operational Hours : Monday – Friday 8.00am – 4.00pm
- Your future job location offers you : flexible work time options, hybrid home / office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.
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Multi-lingual Customer Service Expert (German / English) - Temporary 4 months employer: Robert Bosch Group
Contact Detail:
Robert Bosch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-lingual Customer Service Expert (German / English) - Temporary 4 months
✨Tip Number 1
Brush up on your knowledge of the automotive industry, especially regarding 4x4 vehicles. Understanding the features and benefits of these vehicles will help you engage with customers more effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your communication skills in both German and English. Since this role requires excellent verbal and written communication, consider role-playing customer interactions with a friend or using online resources to enhance your fluency and adaptability.
✨Tip Number 3
Familiarise yourself with common CRM tools and MS Office applications. Being comfortable with these tools will not only help you manage customer interactions efficiently but also show that you're ready to hit the ground running in a fast-paced environment.
✨Tip Number 4
Demonstrate your team player attitude during any interviews or discussions. Share examples of how you've collaborated with others in previous roles, as this will highlight your ability to adapt to a dynamic start-up environment and contribute positively to the team.
We think you need these skills to ace Multi-lingual Customer Service Expert (German / English) - Temporary 4 months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially within the automotive industry. Emphasise your language skills in both German and English, as well as any relevant CRM tool experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for 4x4 vehicles and your customer-centric mindset. Use specific examples from your past experiences to demonstrate how you can provide personalised customer experiences.
Highlight Key Skills: In your application, focus on your strong communication skills, problem-solving abilities, and attention to detail. Mention your flexibility with shift patterns and your enjoyment of dynamic work environments.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your language is clear and professional, reflecting your excellent verbal and written communication skills.
How to prepare for a job interview at Robert Bosch Group
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Understand the Brand
Familiarise yourself with the 4x4 brand and its values before the interview. Being able to discuss the brand's products and how they relate to customer needs will show your genuine interest and help you connect better with the interviewers.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you've successfully handled customer inquiries or resolved issues. Be ready to discuss these scenarios, focusing on your problem-solving skills and how you tailored your approach to meet individual customer needs.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing environments. The job description mentions a start-up atmosphere, so sharing experiences where you've thrived in dynamic settings will demonstrate that you're a good fit for their culture.
