At a Glance
- Tasks: Engage with customers, solve problems, and enhance their experience across various channels.
- Company: Join Bosch, a global leader in innovative service solutions.
- Benefits: Flexible work hours, creative environment, and competitive benefits.
- Other info: Opportunity to work in a dynamic team and grow your career.
- Why this job: Shape customer experiences for top brands while developing your skills.
- Qualifications: Fluent in English and German, with strong customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
Responsibilities
- Handling all customer interaction in a prompt, friendly, personalised and professional manner.
- As a blended agent, interact with the customer across all channels.
- Providing a high-touch experience for customers each and every time.
- Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers’ needs.
- Promoting memberships to non-members.
- Advising customers on the best services available.
- Providing a value-add service that enhances the customer experience and builds our brands and service reputation.
- Capture, maintain and ensure quality of customer data.
- Identify and highlight any service-related issues, incidents or trends.
- Highlighting and escalating issues as necessary.
- Delivering and maintaining both individual and team targets.
Qualifications
- Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customer.
- Highly developed soft skills and a strong will to serve.
- Excellent written communication skills in both English and German to C2 level proficiency.
- Good social and interpersonal skills.
- Flexible enough to work as a blended agent across channels, email and chat transactions.
- Ability to spot sales opportunities, ask for the sale and or recommend additional products to customers.
- Excellent problem solving skills.
- Quality focused with attention to detail.
- A genuine interest in the campaign brand.
- Empathetic, a warm, helpful and positive approach.
- The ability to relate to an older demographic of customer.
- Proactive, confident, self-motivated and driven to succeed.
- A team player.
- IT Savvy with good MS Office and keyboard skills; familiarity with technology and mobile applications.
- Demonstrable knowledge of European geography and popular destinations in North America.
- The commitment to work towards individual and team goals.
Operational Hours
Monday – Sunday 37.5 hours between 7am and 5pm.
Your future job location offers you: flexible work time options, benefits and services, room for creativity and centrally city-based location.
Customer Service Advisor – German Speaking - Temporary in Liverpool employer: Robert Bosch Group
Bosch Service Solutions is an exceptional employer that prioritises employee well-being and growth, offering flexible work time options and a centrally located office that fosters creativity. With a strong commitment to enhancing customer experiences for leading global brands, employees are empowered to develop their skills in a supportive environment, making it a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – German Speaking - Temporary in Liverpool
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might have connections in the customer service industry. You never know who might have a lead on a job that’s perfect for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with a friend or in front of the mirror. Focus on showcasing your soft skills and problem-solving abilities, as these are key for a Customer Service Advisor role.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t just wait for the application process to open. Reach out directly to the company through their website or social media to express your interest and ask about upcoming opportunities.
✨Tip Number 4
Stay positive and keep learning! Whether it’s brushing up on your German skills or familiarising yourself with the latest customer service tech, showing that you’re eager to grow can really set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor – German Speaking - Temporary in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service, especially in a contact centre environment, and showcase your excellent communication skills in both English and German.
Show Off Your Soft Skills:We love candidates who can demonstrate their soft skills! In your application, mention how you've handled customer interactions with empathy and professionalism. Share examples of how you've solved problems or provided a high-touch experience.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for attention to detail, so make sure there are no typos or grammatical errors!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Bosch!
How to prepare for a job interview at Robert Bosch Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a contact centre environment. Be ready to discuss your previous experiences and how you handled various customer interactions, particularly in the travel or hospitality sectors.
✨Show Off Your Language Skills
Since this role requires fluency in both English and German, be prepared to demonstrate your language proficiency. You might be asked to switch between languages during the interview, so practice common customer service scenarios in both languages.
✨Highlight Your Problem-Solving Skills
Think of specific examples where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to think on your feet and provide solutions.
✨Demonstrate Your Empathy and Positivity
Customer service is all about connecting with people. During the interview, let your warm and helpful personality shine through. Share stories that illustrate your empathetic approach and how you’ve positively impacted customer experiences.
