At a Glance
- Tasks: Manage customer orders and ensure timely delivery of our innovative radial piston motors.
- Company: Leading manufacturer in Glenrothes, Scotland, partnering with global OEMs.
- Benefits: Employee discounts, health opportunities, and on-site parking.
- Other info: Join a team focused on continuous improvement and customer satisfaction.
- Why this job: Be the voice for customers and drive efficiency in a dynamic environment.
- Qualifications: Experience with ERP systems and a strong understanding of order fulfilment.
The predicted salary is between 30000 - 40000 € per year.
At our plant in Glenrothes, Scotland we design, develop and produce radial piston motors working in partnership with world renowned international OEMs in industries such as material handling, construction and forestry machinery.
Job Description
- Create and process both individual orders and complex scheduling agreements for our radial piston motors.
- Review customer orders, ensuring they align with agreed parameters.
- Confirm delivery dates and level demand across weeks, balancing internal and external capacity constraints to achieve efficiency.
- Be the proactive voice for our customers! Track open orders and backlog, proactively communicating any delays or problems, and finding creative solutions to not just meet, but exceed their expectations.
- Collaborate closely with our internal departments, ensuring orders are fulfilled on time and everyone knows the customer needs.
- Coordinate preponements and postponements in close collaboration with relevant departments.
- Liaise with our dispatch team to arrange special transports or even airfreight when time is of the essence.
- Maintain and develop regular customer communications, establishing yourself as their trusted first point of contact and even handling first-level customer escalations.
- Partner with customers to establish rolling forecasts and analyze order patterns, helping us verify forecast accuracy and anticipate future needs.
- Create reports and regularly track key performance indicators, providing valuable data to support continuous improvements.
- Actively support the continuous improvement of processes and procedures within the department, including identifying and implementing enhancements within SAP.
- Maintain meticulous order by ensuring easy and complete access to all relevant data through appropriate archiving of files.
Qualifications
- A strong understanding of order fulfilment processes and supply chain dynamics.
- Proven experience working with an ERP system (preferably SAP), particularly in order processing.
- Exceptional communication and interpersonal skills, with a natural ability to build rapport.
- A customer‑centric approach, always putting the customer's needs first.
- A keen eye for detail and a commitment to accuracy.
- Proactive problem‑solving skills and a solution‑oriented mindset.
Additional Information
- A range of benefits are available including employee discounts, various sports and health opportunities, on‑site parking.
- You will be required to evidence your right to work in the UK, as we are unable to sponsor the employment of international workers in this role.
- International applicants would not be provided with a Skilled Worker visa for this role and will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Customer Planner in Glenrothes employer: Robert Bosch Group
At our Glenrothes plant, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and innovation. Employees benefit from a range of perks including discounts, health opportunities, and on-site parking, while also enjoying ample growth opportunities within a dynamic team focused on exceeding customer expectations. Join us to be part of a forward-thinking company that prioritises your professional development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Planner in Glenrothes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at our plant or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding our products and processes. Dive into the world of radial piston motors and supply chain dynamics. The more you know, the better you can showcase your passion and fit for the role!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve tackled challenges head-on. We love proactive thinkers who can come up with creative solutions, so be ready to share your stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Customer Planner in Glenrothes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with order fulfilment processes and ERP systems like SAP. We want to see how your skills align with the role of Customer Planner, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your exceptional communication abilities. Use examples in your application that illustrate how you’ve built rapport with customers or resolved issues effectively. We love a proactive problem-solver!
Be Detail-Oriented:Attention to detail is key for this position. When filling out your application, ensure everything is accurate and well-organised. We appreciate candidates who can maintain meticulous order, so double-check your documents before submitting them through our website.
Express Your Enthusiasm:Let your passion for customer service shine through! In your cover letter, share why you’re excited about the opportunity to work with us at StudySmarter and how you plan to exceed customer expectations. We’re looking for someone who’s genuinely eager to make a difference!
How to prepare for a job interview at Robert Bosch Group
✨Know Your Stuff
Make sure you understand the order fulfilment processes and supply chain dynamics. Brush up on your knowledge of ERP systems, especially SAP, as this will be crucial for the role. Being able to discuss how you've used these systems in past experiences will show you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Think of examples where you've built rapport with customers or resolved issues effectively. This will demonstrate your customer-centric approach and exceptional interpersonal skills.
✨Be Proactive
Prepare to discuss how you've tackled challenges in the past. Think of specific instances where you identified potential problems before they escalated and how you found creative solutions. This will highlight your proactive problem-solving skills and solution-oriented mindset.
✨Get Familiar with Key Metrics
Understand the key performance indicators relevant to order processing and customer satisfaction. Be ready to talk about how you've tracked and analysed data in previous roles, and how you can use that information to support continuous improvements in the department.
