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For Companies At a Glance
- Tasks: Engage with customers, qualify leads, and provide product advice in a friendly manner.
- Company: Join Bosch, a global leader in innovative services with over 7,500 associates worldwide.
- Benefits: Enjoy flexible working hours, hybrid options, employee discounts, and a creative work environment.
- Why this job: Shape customer experiences for top brands while contributing to a positive team culture.
- Qualifications: Experience in the automotive industry and strong communication skills in English and German required.
- Other info: Work Monday to Friday, with operational hours from 08:00 to 17:00.
The predicted salary is between 28800 - 48000 £ per year.
Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
Job Description
- Outbound lead qualification & registration
- Liaising with the Client/Stakeholders on a regular basis
- Handling all customer interaction in a prompt, friendly and professional manner
- Understanding the customer requirements, ability to give product advice
- Advising customers on the best services available
- Build rapport with the customers
- Capture, maintain and ensure quality of customer data
- Contributing to the overall performance of the team
- Deliver and maintain both individual and team targets
Qualifications
- Experience of the automotive industry ideally related to parts, products and product catalogues
- Excellent verbal and written communication skills in both English and German
- Proven record of providing internal and external customer service
- Self-motivated and driven to succeed
- Team Player
- Technically savvy – a good understanding of the internet and smartphones and applications would be an advantage
- IT literate and good PC skills
- The commitment to work towards individual and team goals
Additional Information
- Operational Hours: Monday – Friday 0800 – 1600 or 0900 - 1700
- Your future job location offers you: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.
Fleet Management Associate employer: Robert Bosch Group
Contact Detail:
Robert Bosch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Management Associate
✨Tip Number 1
Familiarise yourself with the automotive industry, especially regarding parts and products. Understanding the latest trends and technologies will help you engage more effectively during interviews and discussions.
✨Tip Number 2
Brush up on your communication skills in both English and German. Since the role requires excellent verbal and written communication, practising these languages can give you an edge over other candidates.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've successfully handled customer interactions in the past. This will demonstrate your ability to build rapport and meet customer needs.
✨Tip Number 4
Get comfortable with technology, particularly smartphones and applications. Being technically savvy is a plus for this role, so consider exploring relevant tools or software that could enhance your understanding.
We think you need these skills to ace Fleet Management Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry, particularly any roles related to customer service or product knowledge. Use keywords from the job description to demonstrate your fit for the Fleet Management Associate position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills in both English and German. Explain why you are passionate about improving customer experiences and how your background aligns with Bosch's values and goals.
Showcase Technical Skills: Emphasise your technical savvy by mentioning any experience with internet applications, smartphones, or relevant software. This will show that you can adapt to the technological aspects of the role.
Highlight Teamwork and Motivation: In your application, provide examples of how you've successfully worked in teams and met targets. This will demonstrate your ability to contribute to both individual and team goals, which is crucial for this position.
How to prepare for a job interview at Robert Bosch Group
✨Show Your Knowledge of the Automotive Industry
Make sure to brush up on your knowledge of the automotive industry, especially regarding parts and products. Being able to discuss recent trends or innovations will demonstrate your passion and understanding of the field.
✨Demonstrate Excellent Communication Skills
Since the role requires liaising with clients and stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated in previous roles, especially in both English and German.
✨Highlight Your Customer Service Experience
Be ready to share specific instances where you provided exceptional customer service. Discuss how you handled difficult situations and built rapport with customers, as this is crucial for the position.
✨Emphasise Teamwork and Individual Goals
Prepare to talk about your experiences working in teams and how you contribute to achieving both individual and team targets. Show that you are a team player who is also self-motivated and driven to succeed.
