At a Glance
- Tasks: Deliver exceptional customer experiences through various communication channels.
- Company: Join Bosch, a global leader in innovative service solutions.
- Benefits: Flexible working hours, hybrid options, employee discounts, and creative freedom.
- Other info: Be part of a vibrant team in a centrally located office with growth opportunities.
- Why this job: Shape the future of customer service for top brands while enjoying a dynamic work environment.
- Qualifications: Experience in customer service, fluent in German and English, with a passion for 4x4 vehicles.
The predicted salary is between 26325 - 32175 £ per year.
Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
To achieve the objectives of our growing site in Liverpool we are looking for ambitious and experienced Multi-Lingual Customer Service Experts to join one of our automotive campaigns for a multi-purpose 4x4 brand.
Your Responsibilities:
- Providing personalised and inspiring customer experiences that bring the brand to life in a 'sales through service' approach via phone, email, chat and potentially social media.
- Engaging with customers to gain a full personal understanding of their requirements.
- Covering an expanding scope of services to support customers across the full customer journey.
- Managing customer interactions involving stakeholders from the partner network.
- Developing a deep understanding of vehicles and services and their benefits for customers' work, adventure or outdoor life.
- Ensuring personal Key Performance Indicators and Service Level Agreements are achieved.
- Providing feedback for ongoing improvement of processes.
Requirements:
- Significant experience of working in a customer service environment, ideally within the automotive industry.
- A passion for 4x4 in combination with a customer-centric mindset.
- Excellent verbal and written communication skills in German as well as in English.
- Strong communication skills with the ability to tailor information to individual customer needs.
- Good social and interpersonal skills.
- Good listening and problem-solving skills.
- Quality focused with attention to detail.
- A genuine interest in the campaign brand.
- Ability to build rapport and relationships with customers whilst empathising with the customer enquiry.
- Enjoys working in a start-up environment with dynamic changes to the process landscape.
- Team player with a positive approach and drive to take responsibility for resolution of customer issues.
- Experience in using CRM tools and MS Office applications.
Working a shift rota within the Operational Hours: Monday - Friday 8.00am - 4.00pm
Your future job location offers you flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.
Customer Service Expert - German Speaking employer: Robert Bosch Group
At Bosch Service Solutions, we pride ourselves on being an exceptional employer that values innovation and employee growth. Our Liverpool location offers a vibrant work culture with flexible working options, competitive benefits, and opportunities for creativity, making it an ideal environment for Customer Service Experts who are passionate about delivering outstanding customer experiences. Join us to be part of a dynamic team that is shaping the future of service for leading global brands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Expert - German Speaking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Robert Bosch Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Robert Bosch Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Expert - German Speaking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Robert Bosch Group:Your cover letter is your chance to shine! Tell us why you want to work at Robert Bosch Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Robert Bosch Group!
How to prepare for a job interview at Robert Bosch Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
