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- Tasks: Provide top-notch customer service and support for leading global brands.
- Company: Join Bosch, a pioneer in innovative service solutions with a global presence.
- Benefits: Enjoy flexible working hours, hybrid options, employee discounts, and creative freedom.
- Why this job: Shape customer experiences and make a real impact in a dynamic environment.
- Qualifications: Fluent in English and German, with strong communication and problem-solving skills.
- Other info: Work in a supportive team with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor – German Speaking
- Full-time
Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe.
Welcome to Bosch.
For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
We are looking for experienced Customer Services Associates to join.
Your responsibilities:
- Handling all customer interaction in a prompt, friendly, personalised and professional manner
- As a blended agent, interact with the customer across all channels
- Providing a high-touch experience for customers each and every time
- Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers’ needs
- Promoting memberships to non-members
- Advising customers on the best services available
- Providing a value-add service that enhances the customer experience and builds our brands and service reputation
- Capture, maintain and ensure quality of customer data
- Identify and highlight any service-related issues, incidents or trends
- Highlighting and escalating issues as necessary
- Delivering and maintaining both individual and team targets
What distinguishes you?
- Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customer
- Highly developed soft skills and a strong will to serve
- Excellent written communication skills in both English and German to C2 level proficiency
- Good social and interpersonal skills
- Flexible enough to work as a blended agent across channels, email and chat transactions
- Ability to spot sales opportunities, ask for the sale and or recommend additional products to customers
- Excellent problem solving skills
- Quality focused with attention to detail
- A genuine interest in the campaign brand
- Empathetic, a warm, helpful and positive approach
- The ability to relate to an older demographic of customer
- Proactive, confident, self-motivated and driven to succeed
- A team player
- IT Savvy with good MS Office and keyboard skills; familiarity with technology and mobile applications
- Demonstrable knowledge of European geography and popular destinations in North America
- The commitment to work towards individual and team goals
Your future job location offers you: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.
Operational Hours:
Monday – Sunday 37.5 hours between 7am and 5pm
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Customer Service Advisor – German Speaking employer: Robert Bosch Group
Contact Detail:
Robert Bosch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – German Speaking
✨Tip Number 1
Get to know the company inside out! Research Bosch and their customer service values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills in both English and German. Since you'll be dealing with customers from different backgrounds, being fluent and confident in both languages will set you apart from other candidates.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've handled tricky customer situations in the past. This will demonstrate your ability to think on your feet and provide excellent service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Bosch family.
We think you need these skills to ace Customer Service Advisor – German Speaking
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires excellent written communication in both English and German, make sure to highlight your language proficiency. Use clear and concise language in your application to demonstrate your skills right from the start!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention your experience in customer service and how it relates to the responsibilities listed in the job description. We want to see how you can bring value to our team!
Be Personable: Remember, we’re looking for someone who can connect with customers! Use a friendly tone in your application to reflect your personality. Show us that you’re not just about the qualifications, but also about creating a warm and positive customer experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Robert Bosch Group
✨Brush Up on Your Language Skills
Since this role requires excellent communication in both English and German, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview with a friend to ensure you're comfortable switching between languages.
✨Know the Company Inside Out
Research Bosch Service Solutions thoroughly. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully handled difficult situations or provided exceptional service. This will demonstrate your problem-solving skills and ability to empathise with customers.
✨Show Off Your Tech Savvy
As the job involves using various channels for customer interaction, be ready to discuss your familiarity with technology and mobile applications. Highlight any relevant experience you have with customer service software or tools, as this will show that you're IT savvy and ready to hit the ground running.