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For Companies At a Glance
- Tasks: Deliver luxury customer experiences and build strong relationships with clients.
- Company: Join Bosch, a global leader in innovative service solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Shape the future of customer service for top brands and make a real impact.
- Qualifications: Experience in high-end customer service and fluent in English and South Korean.
- Other info: Be part of a vibrant team with a focus on quality and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe.
Welcome to Bosch.
For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
Job Description
- Deliver a truly luxury experience to our customers.
- Develop an exceptional understanding of the range of vehicles and services to fully embrace the brand values so you can provide the ultimate service to every customer and ensure that their experience goes “beyond the car”
- Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.
- Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.
- Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
- Build professional business relationships with the dealer network that will be pivotal to the quality of service that you provide to the brand’s customers.
- Provide a value add service that enhances the customer experience and builds our brand and service reputation.
- Capture, maintain and ensure quality of customer data.
- Identify and highlight any service related issues, incidents or trends.
- Highlight and elevate issues as necessary.
Qualifications
- Candidates will have significant experience of working in a high-end, VIP customer service environment within the retail, hospitality, travel/leisure or luxury automotive sectors.
- Previous experience of working in a Customer Contact Centre environment providing excellence in service to the customer would be an advantage.
- The ability to adapt and be flexible.
- Excellent verbal and written communication skills in English and South Korean.
- Good social and interpersonal skills, personable with strong emotional intelligence.
- Excellent problem solving skills.
- Quality focused with attention to detail.
- A genuine interest in the campaign brand.
- A warm, helpful and positive approach.
- Dynamic, proactive, confident, self-motivated and driven to succeed.
- A team player.
- IT Savvy with good MS Office and keyboard skills.
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Brand Advisor - South Korean Speaking employer: Robert Bosch Group
Contact Detail:
Robert Bosch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Advisor - South Korean Speaking
✨Tip Number 1
Get to know the brand inside out! Research Bosch and their values, especially how they deliver luxury experiences. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with high-end customers, role-play different scenarios with friends or family. This will help you feel more confident and articulate during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former Bosch employees on LinkedIn. They can provide insider tips and might even refer you for the position, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Bosch team.
We think you need these skills to ace Brand Advisor - South Korean Speaking
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the brand and the role shine through. We want to see that you genuinely care about delivering a luxury experience and have a strong interest in the automotive sector.
Tailor Your CV: Make sure your CV is tailored to highlight your experience in high-end customer service environments. We’re looking for specific examples that demonstrate your ability to provide exceptional service and build relationships with customers.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your sentences concise. We appreciate well-structured applications that are easy to read and get straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Robert Bosch Group
✨Know the Brand Inside Out
Before your interview, dive deep into Bosch's values and services. Understand their luxury offerings and how they aim to enhance customer experiences. This knowledge will help you demonstrate your genuine interest in the brand and show that you're ready to embody their values.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service, especially in high-end environments. Be ready to discuss how you handled challenging situations and turned them into positive outcomes, as this will highlight your problem-solving skills and emotional intelligence.
✨Practice Your Communication Skills
Since the role requires excellent verbal and written communication in both English and South Korean, practice articulating your thoughts clearly. You might even want to conduct a mock interview with a friend or family member to get comfortable with the language and flow of conversation.
✨Demonstrate Flexibility and Team Spirit
Bosch values adaptability and teamwork, so be prepared to discuss how you've successfully worked in dynamic environments. Share specific instances where you collaborated with others to achieve a common goal, showcasing your proactive and self-motivated attitude.