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- Tasks: Gain hands-on experience in sales and service while delivering top-notch customer support.
- Company: Join Nissan, a leading automotive brand with a focus on innovation and customer satisfaction.
- Benefits: Earn while you learn, enjoy staff perks, and secure a permanent role post-apprenticeship.
- Why this job: Kickstart your career in the automotive industry with valuable skills and training.
- Qualifications: GCSEs in Maths and English or equivalent; passion for customer service is a plus.
- Other info: Complete a Level 3 qualification and explore future roles in sales and service.
The predicted salary is between 800 - 1400 £ per month.
This position offers the ideal candidate an opportunity to gain experience in both Sales Executive and Service Advisor roles, thus enhancing their skill set for greater versatility. The role aims to provide top-tier service to customers by rotating between service and sales teams, assist in vehicle sales and uphold exemplary front-of-house customer service, and contribute to the dealership's achievement of its NPS target.
Responsibilities
- Implementing dealership standards and procedures to ensure consistently high service quality.
- Completing all service and sales duties efficiently and to customer satisfaction.
- Maintaining a clean and safe workplace, reporting any safety concerns promptly.
- Continuously developing skills in sales, service, and customer interaction.
- Participating in training courses as directed by management.
- Engaging fully in activities designed to complement apprenticeship training.
- Undertaking any additional tasks as requested by management.
- Adhering to the company's GDPR Policy when handling data.
- Attending all mandatory training sessions as specified by the company.
- Toward the end of the apprenticeship, present a high-level project aimed at improving and addressing business needs.
Training
This apprenticeship is administered by Robert Bosch Ltd. Upon successful completion, you will attain a Level 3 qualification as a Customer Service Specialist. The program spans a duration of 15-18 months. Training will be conducted remotely through webinars and supplemented by occasional in-person visits to your workplace.
Qualifications
- GCSE grades 9-4/AC or Functional Skills Level 2 in Maths and English or equivalent.
- Listening, Communication, Basic Writing.
- No other specific skills are required; however, an interest in customer service and the automotive industry would be beneficial.
Permanent role upon successful and satisfactory completion of the apprenticeship. Employee car scheme upon qualification and many other staff benefits. Possible future roles include: Trainee Sales Executive, Service Administration, Service Advisor, Parts Advisor.
Qualification / Standard: ST0071 Customer service specialist
Duration: 18 months
Apprentice Customer Service Specialist Level 3 - Nissan - Portsmouth (Apprenticeship) in Waterlooville employer: Robert Bosch GmbH
Contact Detail:
Robert Bosch GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Specialist Level 3 - Nissan - Portsmouth (Apprenticeship) in Waterlooville
✨Tip Number 1
Get to know the company! Research Nissan and their customer service values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing with friends or family. It’ll boost your confidence and help you articulate your thoughts clearly when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and keen to join us at StudySmarter.
We think you need these skills to ace Apprentice Customer Service Specialist Level 3 - Nissan - Portsmouth (Apprenticeship) in Waterlooville
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you're excited about customer service and the automotive industry. Share any experiences or interests that highlight your enthusiasm – it’ll make you stand out!
Tailor Your Application: Make sure to customise your application to fit the role. Use keywords from the job description, like 'sales' and 'service', to show that you understand what we’re looking for. It shows you’ve done your homework!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point. Avoid jargon unless it’s relevant, and make sure your passion shines through without overwhelming us with too much info.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Robert Bosch GmbH
✨Know Your Stuff
Make sure you understand the basics of customer service and the automotive industry. Brush up on common terms and practices related to sales and service roles. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your People Skills
Since this role is all about customer interaction, be ready to demonstrate your communication skills. Think of examples from your past experiences where you’ve successfully dealt with customers or resolved issues. This will highlight your ability to provide top-tier service.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training process, team dynamics, or how success is measured in the role. It shows that you’re engaged and serious about the opportunity.
✨Dress for Success
Even though it’s an apprenticeship, first impressions matter! Dress smartly to convey professionalism. A neat appearance can set a positive tone for the interview and reflect your commitment to the role.
