Membership Specialist - English & German Speaking

• Engage prospective members by maintaining engaging conversations.

• Build rapport and trust with potential members.

• Promote membership benefits. Highlighting features that align with the customer’s needs.

• Address concerns raised by potential members confidently and professionally.

• Maintain accurate records of all interactions in our CRM system.

• Work closely with the Supervisor and Customer Service Advisors to share insights and ideas for improving membership services.

• Use selling techniques to convert interested users into paying members.

• Overcome objections professionally and effectively.

• Handle account maintenance, password reset and other service actions.

• Stay updated on travel trends, club offerings and membership benefits.

• Communicate via both phone and email.

Start Date Expiry Date Salary Posted On Experience Skills Telecommute Sponsor Visa

Immediate 03 Dec, 2024 Not Specified 05 Sep, 2024 3 year(s) or above German,Travel,Customer Experience,Consumer Goods No No, * 2 – 3 years’ experience of phone-based sales or retention experience, preferably in a call centre.

• Fluent in English and German, both written and verbal.

• Able to balance being personable and assertive in conversations.

• Strong communication and active listening skills.

• Ability to ask probing questions and tailor offers to individual needs.

• Resilience to handle counterpoints gracefully and be comfortable with people saying ‘no’.

• Knowledge of CRM systems and other call centre technology.

• Knowledge of or a passion for travel would be an advantage.

• Understand and relate to the needs of others.

• Quality focused with attention to detail.

• Empathetic, a warm, helpful and positive approach.

• Proactive, confident, self-motivated and driven to succeed.

• A team player.

• IT Savvy with good MS Office and keyboard skills.

• The commitment to work towards individual and team goals.

Additional Information

Your future job location offers you: flexible work time options, hybrid home/office based working options, benefits and services, employee discounts, room for creativity and centrally city based location.