As our IT Support Apprentice your main responsibilities will be:
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Provide IT consulting and customer support for mobile devices
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Provide IT consulting and customer support for computer desktop / laptop & tablet devices.
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Support field service solutions / applications / hardware
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Support on-site AV solutions and systems
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User administration
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Provide customer support solutions
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Support customer support applications
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Participate in customer support drop-in sessions
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Installing and setting up hardware and software
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Provide Office 365 Administration & support
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Resolve customers IT problems via telephone, remote control or in person
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Maintaining asset register records
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Assisting in the roll out of new IT procedures
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Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated
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To take agreed responsibility for specified areas on IT Support functions and technical issues as agreed, including the introduction of new technologies into the department and the Bosch Group
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To create, maintain and participate in the departmental knowledgebase and documentation process.
Key Qualities:
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Communicate and interact openly with customer focus, friendly and constructively with customers, local and remote colleagues
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Good listening skills
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Able to work independently, as well as in a team
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State own opinions proactively to others
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Ability to learn "on the job"
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Contribute ideas to process and service improvement initiatives
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Openness to ideas; willing to listen to suggestions from others and try new ideas
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Work with others and seek the opinions of others to reach a creative solution
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Show passion and ability to drive change within the organisation, * Be a UK resident and live in England 50% of the year.
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Have lived in the EU or the UK for the previous 3 years continuously., * Be enrolled in full-time education
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Be currently participating in another apprenticeship programme
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Be on a Tier 1, Tier 4 or Tier 5 Visa
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Be currently pursuing another qualification that is government-funded
Participants will need to provide evidence of level 2 qualification in Maths & English at GCSE grade C or equivalent* or work towards obtaining these throughout the programme. If candidates don’t have these qualification certificates, they will be supported to a. locating their certificates through a 3rd party company, and/or b.) achieving Level 2 through additional coaching
Contact Detail:
Robert Bosch GmbH Recruiting Team