IT Support Apprentice

As our IT Support Apprentice your main responsibilities will be:

• Provide IT consulting and customer support for mobile devices

• Provide IT consulting and customer support for computer desktop / laptop & tablet devices.

• Support field service solutions / applications / hardware

• Support on-site AV solutions and systems

• User administration

• Provide customer support solutions

• Support customer support applications

• Participate in customer support drop-in sessions

• Installing and setting up hardware and software

• Provide Office 365 Administration & support

• Resolve customers IT problems via telephone, remote control or in person

• Maintaining asset register records

• Assisting in the roll out of new IT procedures

• Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated

• To take agreed responsibility for specified areas on IT Support functions and technical issues as agreed, including the introduction of new technologies into the department and the Bosch Group

• To create, maintain and participate in the departmental knowledgebase and documentation process.

Key Qualities:

• Communicate and interact openly with customer focus, friendly and constructively with customers, local and remote colleagues

• Good listening skills

• Able to work independently, as well as in a team

• State own opinions proactively to others

• Ability to learn "on the job"

• Contribute ideas to process and service improvement initiatives

• Openness to ideas; willing to listen to suggestions from others and try new ideas

• Work with others and seek the opinions of others to reach a creative solution

• Show passion and ability to drive change within the organisation, * Be a UK resident and live in England 50% of the year.

• Have lived in the EU or the UK for the previous 3 years continuously., * Be enrolled in full-time education

• Be currently participating in another apprenticeship programme

• Be on a Tier 1, Tier 4 or Tier 5 Visa

• Be currently pursuing another qualification that is government-funded

Participants will need to provide evidence of level 2 qualification in Maths & English at GCSE grade C or equivalent* or work towards obtaining these throughout the programme. If candidates don’t have these qualification certificates, they will be supported to a. locating their certificates through a 3rd party company, and/or b.) achieving Level 2 through additional coaching