At a Glance
- Tasks: Drive sales success by providing technical support and building strong customer relationships.
- Company: Join a leading engineering firm with a focus on innovation and teamwork.
- Benefits: Competitive salary, performance bonuses, generous holiday allowance, and exclusive staff discounts.
- Other info: Opportunity for mentorship and career growth in external sales.
- Why this job: Transform customer inquiries into sales opportunities while developing your skills for future roles.
- Qualifications: Experience in sales or technical support, strong communication skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 € per year.
As our Technical Sales Support, your mission is to drive commercial success from the inside out. You will be the primary contact for customer inquiries, using your technical expertise to not only solve problems but to uncover and develop new sales opportunities. You will masterfully translate customer needs into effective solutions, transforming every interaction into a chance to grow the business. By preparing strategic quotations, proactively identifying up-sell and cross-sell possibilities, and fostering strong customer relationships, you will be a key player in achieving our sales targets and solidifying our market leadership.
In this role, you will:
- Become a Trusted Customer Partner: Act as the primary technical and commercial contact for customer inquiries, building a reputation for outstanding service and expert advice that fosters loyalty and repeat business.
- Drive the Sales & Quoting Engine: Take full ownership of the quotation process for your assigned product lines, from initial inquiry to final order. You will ensure all quotes are accurate, timely, and strategically priced to win business.
- Champion Product & Solution Expertise: Develop a deep technical knowledge of our product portfolio to confidently recommend solutions, overcome objections, and advise customers on the best options to meet their needs.
- Forge Strategic Internal Partnerships: Collaborate seamlessly with external sales, engineering, and logistics to ensure a unified customer strategy and a smooth flow of information, from opportunity identification to final delivery.
- Unlock and Maximize Revenue Opportunities: Proactively identify, pursue, and close "plus-the-sale" and cross-selling opportunities, adding value for the customer and maximizing the profitability of every transaction.
- Develop Towards an External Sales Role: This position is designed to be a development role. You will be actively mentored and coached to build the skills and experience necessary for a possible future in external sales.
Responsibilities include responding to all customer technical and product inquiries with a focus on converting them into sales opportunities, preparing and issuing clear, accurate, and commercially compelling quotations to meet customer deadlines and win orders, proactively following up on all open quotations to convert them into sales, processing customer orders accurately, actively seeking out and documenting opportunities to offer additional products and services, developing and maintaining strong working relationships with key customer accounts, providing critical support to our external sales team, effectively utilizing our CRM and SAP systems, liaising with logistics, purchasing, and engineering departments, maintaining a clean and organised order book, and carrying out other tasks as reasonably requested.
Qualifications include proven experience in an internal sales, technical support, or customer service role within an engineering, distribution, or manufacturing environment, a strong commercial drive and technical aptitude, an HNC/HND in an engineering discipline (highly advantageous), demonstrable experience in creating and following up on quotations, excellent communication, negotiation, and interpersonal skills, proficiency with an ERP system (e.g., SAP) and CRM software, and a proactive, organized, and results-oriented approach.
Benefits include a highly competitive salary, company performance-related pay, holiday bonus payment, comprehensive benefits including a robust pension plan, 26 days of holiday (plus bank holidays) increasing to 30 with service, exclusive staff discounts through Perkbox, employee assistance programme, and free on-site car parking.
SSM Technical Sales Support in Cambridge employer: Robert Bosch GmbH
Join us as a Technical Sales Support professional, where you'll thrive in a dynamic work culture that prioritises collaboration and innovation. With a strong focus on employee development, we offer mentorship opportunities to help you transition into external sales roles, alongside a competitive salary and comprehensive benefits package that includes generous holiday allowances and performance-related pay. Our commitment to fostering strong customer relationships and providing expert solutions makes us an exceptional employer for those seeking meaningful and rewarding careers in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land SSM Technical Sales Support in Cambridge
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the role of Technical Sales Support. Think about specific examples where you've solved problems or driven sales, and be prepared to share those stories during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a thank-you email. It shows your enthusiasm and keeps you fresh in their minds, which can make all the difference in the hiring process.
We think you need these skills to ace SSM Technical Sales Support in Cambridge
Some tips for your application 🫡
Show Off Your Technical Know-How:Make sure to highlight your technical expertise in your application. We want to see how you can translate complex concepts into simple solutions for our customers. Use examples from your past experiences to demonstrate your problem-solving skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our mission and can articulate how they fit into our team.
Be Clear and Concise:When writing your application, clarity is key. Keep your language straightforward and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Robert Bosch GmbH
✨Know Your Products Inside Out
Before the interview, dive deep into the company's product portfolio. Understand the technical specifications and how they solve customer problems. This knowledge will help you confidently discuss solutions and demonstrate your expertise during the interview.
✨Master the Art of Quoting
Familiarise yourself with the quotation process. Be ready to discuss how you would prepare accurate and compelling quotes. Think about examples from your past experience where you successfully converted inquiries into sales through effective quoting.
✨Showcase Your Customer Relationship Skills
Prepare to share specific examples of how you've built strong relationships with customers in previous roles. Highlight your ability to act as a trusted advisor and how this has led to repeat business or upselling opportunities.
✨Be Ready to Collaborate
Think about how you would work with other departments like engineering and logistics. Be prepared to discuss how you can ensure a smooth flow of information and a unified approach to customer strategy, which is crucial for success in this role.
