Senior Receptionist

Robert Bird Group is a leading international structural, geotechnical, civil and construction engineering consultancy. We are specialists in the built environment and complex infrastructure. We maintain a one firm ethos and family culture which has allowed the business to operate across all barriers, always focused to achieve best for project, and best for our people.

We are looking for someone who is warm, reliable, and highly organised, with strong communication skills and the ability to manage multiple tasks in a fast-paced environment. You should bring a proactive approach, good attention to detail, and a commitment to delivering an excellent experience for colleagues and visitors. A collaborative mindset and a positive, professional manner are essential.

Responsibilities:

• Greet and assist visitors and internal clients in a warm, professional manner.
• Answer and direct incoming calls promptly and accurately, ensuring clear and detailed messages are recorded and passed on appropriately.
• Manage the reception inbox, ensuring timely and professional responses.
• Oversee meeting room bookings and ensure rooms are prepared and presentable.
• Organise catering for meetings, training sessions, and events.
• Maintain a clean, organised, and welcoming reception area.
• Receive and distribute mail and deliveries, including arranging couriers.
• Carry out general reception administration including filing, data entry, and preparing documents.
• Liaise with building management and suppliers, including coordinating maintenance call-outs.
• Handle confidential information with integrity and discretion.
• Support staff onboarding/offboarding (e.g., issuing fobs, locker keys, building access app).
• Monitor and order office supplies, stationery, groceries, furniture, and equipment.
• Book local transport when required.
• Assist with photocopying, scanning, and binding.
• Support company events, including working with Social, EDI, and CSR committees.
• Complete PPE requests and maintain the PPE Site Equipment Register.
• Collaborate with Team Administrators and Executive Assistants for seamless administrative support.
• Ensure reception cover during planned absences and breaks.
• Assist in preparing and serving food/beverages for meetings and events.
• Keep kitchen and catering areas clean, organised, and well-stocked.
• Assist with setup and clear-down of catering events.
• Follow hygiene and food-safety regulations.

Qualifications and skills:

• Experience in a front-of-house, reception, or administrative role.
• Strong verbal and written communication skills.
• Confident using MS Office and general office software.
• Good organisational and time-management skills.
• Proven ability to provide professional customer service.
• Comfortable handling confidential information.
• Experience supporting meetings or events (desirable).

What we offer:

RBG is a growing, fast-paced business which offers birthday leave, corporate health insurance rates, paid parental leave, recognition awards, an active and engaging social club, along with a supportive team environment where healthy lifestyle balance is encouraged.

Reasonable Adjustments:

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any reasonable adjustments or additional support—such as receiving the application form in an alternative format—please don’t hesitate to contact our recruitment team.

Application and notices:

Your experience throughout the application process is important to us. We welcome feedback on how we can improve and are happy to provide any further information you may need to help you make an informed decision about joining us. If there’s anything more we can do to support you, please let us know, we’re here to help.

Agency notices: Please note that any unsolicited resumes or CVs submitted through our website or directly to SJ Group employees’ personal email accounts will be considered the property of SJ Group. As such, we will not be liable for any agency fees associated with these submissions. To be recognized as an authorized recruitment agency or search firm for SJ Group, a formal written agreement must be in place. Agencies must be invited by our Recruitment Team to submit candidates for specific roles. We appreciate your cooperation and understanding.