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- Tasks: Provide first line IT support for staff and students, troubleshooting hardware/software issues.
- Company: Join Robert Barclay Academy, dedicated to raising achievement standards and nurturing responsible young people.
- Benefits: Enjoy personal development training, a local government pension scheme, and wellness programs.
- Why this job: Kickstart your IT career in a supportive environment that values learning and collaboration.
- Qualifications: No specific experience required; a problem-solving attitude and eagerness to learn are essential.
- Other info: Flexible hours with time off in lieu for events; business casual dress code.
The predicted salary is between 24000 - 36000 £ per year.
The Robert Barclay Academy vision is to produce responsible young people of whom we can all be proud. We plan to raise the standards of achievement of every child and to be outstanding in every area. We do not underestimate the challenges involved in achieving this, but we believe in the principle of aiming high., To support us along this journey we are now recruiting a first line IT Support Technician, we are looking for a problem-solving ethos and a desire to learn.
This position is an ideal first step into a career in IT. We believe that the person is more important than their experience. If you feel that you don’t match every point of required experience or knowledge but are ready to step up and learn, we welcome your application.
The successful candidate will be expected to provide first line support including:
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Troubleshooting and resolving IT issues for staff & students.
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Hardware/software/printer issues – PCs, iMacs and iPads.
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Work reported issues/requests via tickets in a Helpdesk system.
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Supporting student & staff iPads via Microsoft Intune
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Support & maintain classroom technologies, e.g. projectors, PCs, interactive screens
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Occasional installation of software on specific PCs.
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Support school events that require AV Support in the school hall.
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Prioritise the Teaching & Learning requirements of the school.
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Build relationships with staff and understand their requirements.
Occasionally there is a requirement to work outside of hours to support events e.g. open evening. This extra time worked is returned as time off in lieu.
We offer personal development training opportunities, overseen and delivered by a highly experienced IT Team to develop the right candidate’s knowledge and skills.
We encourage the IT support staff in all our schools to collaborate and help each other, and we provide communications channels to facilitate this., Diversity: The Scholars’ Education Trust is fully committed to the principles of equal opportunity, diversity and inclusion. We want to attract and retain the very best staff in all areas of the trust, ensuring our staff body reflects the diversity of our students and local community.
Scholars’ Education Trust is an equal opportunities employer. The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants must be willing to undergo child protection screening, including checks with past employers and the Disclosure and Barring Service.
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Annual cross trust conference
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Access to Employee Assistance Programme from day one of employment
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Access to Wellbeing Programme (physio, GP service, counselling, menopause support and more) after 2 years
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Tax-efficient cycle-to-work scheme
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Free eye test every 2 years via Specsavers
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Free annual flu vaccination
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Free parking
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Holidays not restricted to school holidays
We offer excellent local government pension scheme membership with an employer’s contribution of 21.65%.
We consider all staff to be role models for our pupils, therefore we have a dress code of business casual (e.g. no denim, hoodies, trainers, polo shirts etc).
Further details and an application form are available from Central HR at hr@scholarseducationtrust.co.uk, the school website www.robertbarclayacademy.co.uk and 01727 734422, For further information about this vacancy please contact us using Ref: RBA ITST070225.
Central HR
01727734424
hr@scholarseducationtrust.co.uk
Apply For This Vacancy, Central HR
01727734424
hr@scholarseducationtrust.co.uk
IT Support Technician employer: Robert Barclay Academy
Contact Detail:
Robert Barclay Academy Recruiting Team
+44734422
hr@scholarseducationtrust.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarize yourself with common IT issues that schools face, such as troubleshooting hardware and software problems on PCs, iMacs, and iPads. This knowledge will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Show your willingness to learn by researching Microsoft Intune and how it is used for managing devices in an educational setting. Being able to discuss this in your conversation will highlight your proactive approach.
✨Tip Number 3
Prepare to discuss your ability to prioritize tasks, especially in a school environment where teaching and learning are the main focus. Think of examples from your past experiences where you successfully managed multiple responsibilities.
✨Tip Number 4
Emphasize your interpersonal skills and your ability to build relationships with staff and students. Consider sharing a story that illustrates your communication skills and how you’ve helped others in a tech-related situation.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Support Technician position. Highlight your problem-solving skills and willingness to learn in your application.
Tailor Your CV: Customize your CV to reflect relevant skills and experiences that align with the job description. Emphasize any technical skills, customer service experience, or teamwork abilities that demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the academy's vision. Mention specific examples of how you have tackled IT issues or supported others in a tech-related capacity.
Highlight Your Commitment to Learning: Since the academy values a desire to learn, make sure to express your eagerness to develop your skills further. Discuss any relevant training or certifications you are pursuing or plan to pursue.
How to prepare for a job interview at Robert Barclay Academy
✨Show Your Problem-Solving Skills
During the interview, be prepared to discuss specific examples of how you've approached and resolved IT issues in the past. Highlight your problem-solving ethos and willingness to learn, as these are key qualities the academy is looking for.
✨Familiarize Yourself with Classroom Technologies
Make sure you understand the types of classroom technologies mentioned in the job description, such as projectors and interactive screens. Being able to speak knowledgeably about these tools will demonstrate your readiness to support teaching and learning.
✨Emphasize Your Teamwork Abilities
The role involves collaboration with other IT support staff. Share experiences where you've successfully worked in a team environment, showing that you can build relationships and communicate effectively with colleagues and staff.
✨Understand the Importance of Diversity and Inclusion
Since the academy values diversity and inclusion, be ready to discuss how you can contribute to creating an inclusive environment. This could include sharing any relevant experiences or perspectives that align with their commitment to equal opportunity.
