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- Tasks: Create unforgettable experiences for guests exploring beautiful Malta through tours and activities.
- Company: Exciting resort in Malta focused on guest happiness and exceptional service.
- Benefits: Full-time role with meals, transport allowance, and flexible working hours.
- Why this job: Join a vibrant team and connect with people from around the world while showcasing Malta.
- Qualifications: Strong communication skills; multilingual candidates preferred.
- Other info: Dynamic work environment with opportunities to grow and learn.
The predicted salary is between 24000 - 30000 £ per year.
As a key member of our team, you’ll play a major role in bringing happiness and excitement to people from around the world visiting and experiencing Malta. If you’re dedicated, dependable, and driven to deliver exceptional guest service, this is the place for you! The Host position is an exciting opportunity for team members to make meaningful connections with our guests during our tour and experience offerings.
Duties And Responsibilities
- Hosts are responsible for the following when accompanying guests throughout their stay in Malta and on the various activities and experiences in Malta:
- Hosting, communicating, accompanying, and interacting with personalised and larger groups of guests regularly in a friendly and professional manner from their arrival in Malta and throughout their stay in Malta up until departure.
- Deliver guests with an appropriately informative and interesting program during their stay.
- Ensure that guests are transported to the applicable destinations in a safe and comfortable manner.
- Coordinating, planning, delivering, and accompanying all visits and experiences as detailed on the published itineraries for guests. To be prepared to offer interesting and well-researched alternatives to suit guest interests and preferences should the need arise.
- To check the good maintenance and careful driving, manoeuvring, and parking of the transport being used at all times both the exterior and interior of the bus to be immaculately presented at all times.
- To check the delivery and maintenance of standards of suppliers used during any planning visit with guests (restaurants, transport both land and sea, guides, special venues etc).
Languages
The vacancy is open for persons speaking any of the following languages with a level that would allow good communication with tourists visiting Malta: Polish, Romanian, Italian, French, German, Spanish, Portuguese, Dutch, Serbian. Preference will be given to applicants who speak more than one language.
Other Information
The role is on a full-time basis and requires flexibility in terms of timings (with some days being full day or half days as well as night/evening depending on the guests' itinerary) and days of work which may include weekends and public holidays. Meals and transport allowance would be included as part of the package when the Host is out with guests accompanying them in their itineraries and activities. All applications will be treated in the strictest confidence. Applications together with a detailed CV are to be sent via email to jay.chircop@robertarrigo.com.
Malta Resort Host: Guest Experience & Tours Lead in Newport employer: Robert Arrigo & Sons
Contact Detail:
Robert Arrigo & Sons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Malta Resort Host: Guest Experience & Tours Lead in Newport
✨Tip Number 1
Get to know the company! Research their values and what makes them tick. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about bringing happiness to guests in Malta.
✨Tip Number 2
Practice your people skills! As a Host, you’ll be interacting with guests from all over the world. Role-play with friends or family to nail down your communication style and ensure you can connect with anyone who walks through the door.
✨Tip Number 3
Be ready to share your experiences! Think of stories where you’ve gone above and beyond for guests or customers. This will help you stand out and show that you’re dedicated to delivering exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the guest experience.
We think you need these skills to ace Malta Resort Host: Guest Experience & Tours Lead in Newport
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for creating memorable experiences shine through. We want to see how dedicated you are to making connections with guests and ensuring they have a fantastic time in Malta!
Tailor Your CV to the Role: Make sure your CV highlights relevant experience that aligns with the Host position. We’re looking for skills in communication, organisation, and guest service, so don’t be shy about showcasing those!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team in Malta!
How to prepare for a job interview at Robert Arrigo & Sons
✨Know Your Guests
Before the interview, research the types of guests that visit Malta and what experiences they typically seek. This will help you demonstrate your understanding of their needs and how you can enhance their experience.
✨Showcase Your Language Skills
If you speak multiple languages, make sure to highlight this during the interview. Being able to communicate with a diverse range of guests is a huge asset, so be prepared to discuss your language proficiency and any relevant experiences.
✨Demonstrate Your Passion for Service
Prepare examples from your past experiences where you went above and beyond to provide exceptional guest service. This could be anything from resolving a complaint to creating a memorable experience for someone. Show them that you genuinely care about making connections with guests.
✨Be Flexible and Adaptable
The role requires flexibility in terms of timings and working days. Be ready to discuss how you've successfully adapted to changing situations in previous roles. This will show that you're dependable and ready to meet the demands of the job.