Sales Admin Coordinator in Inverness

Full-time (Monday-Friday, 9am-5pm)
Starting salary £27,000
Marr house, Inverness

About us
Here at Roavr we believe in empowering our people to pursue and attain their personal and professional aspirations. We recognise that individual growth leads to collective success, so we strive to foster an environment that encourages continuous learning through mentorship, ongoing training and a culture that values every employee's journey. We are committed to being a catalyst for our people to reach their fullest potential.

Integrity and consistency form the foundations of our actions and decisions. We are committed to remaining accountable. When we make a commitment we see it through; ensuring that our words always align with our actions. It is this ethos that has allowed us to form relationships based on reliability, earning the trust and respect of both our colleagues and our customers.

We bring passion and vibrancy to everything we do. We inspire those around us to achieve greatness ensuring that we collectively move forward with optimism and a purpose. It is through this proactive engagement and a result orientated approach that we ensure our customers goals are not just met but exceeded.

We challenge the status quo and embrace change, we understand that to stay ahead of the curve we must continue to explore and adopt new ideas, new methodologies and new technologies. This culture of innovation where creative thinking and problem-solving is celebrated ensures that we are able to meet the ever evolving needs of our customers.

As Roavr continues to grow year on year, we are now seeking a proactive and organised Sales Admin Coordinator to join our team in Inverness.

Key responsibilities will include:

• Customer Enquiries & Communication
  • Serve as the first point of contact for inbound sales enquiries via phone, email, and digital platforms.
  • Triage and manage incoming calls, directing enquiries to the appropriate team members.
  • Gather essential information from potential clients to ensure accurate advice and quotations.
  • Greet clients in a friendly, professional manner when required.
  • Respond promptly to instant messaging enquiries to ensure no communication is missed.
• Sales Support & Quotation Management
  • Follow up on customer quotes and provide timely assistance to potential clients.
  • Prepare and submit accurate sales quotations within 24 hours of receiving all necessary information.
  • Engage with customers to collect all relevant details needed for competitive and accurate quotes.
  • Identify repeat customers and ensure they receive exceptional service.
• CRM & Lead Management
  • Maintain accurate up-to-date customer records, logging all interactions and progress notes.
  • Update CRM contact records for repeat customers, ensuring all new information is captured.
  • Gather and correlate leads from various sources to ensure timely follow-up and organisation.
• Sales Order & Invoice Coordination
  • Confirm sales instructions and notify the Office Manager for invoice creation.
  • Ensure purchase orders are received and correctly filed for customers not paying prior to deployment.
• Job Preparation & Consultant Coordination
  • Set up confirmed jobs in our service software and assign them to the appropriate consultant.
  • Liaise with consultants to ensure they have all necessary information to carry out the work.
  • Support smooth handovers between sales, admin, and consultancy teams.
  • (Future progression) Develop into an operations-focused role as experience grows.
• General Office Administration
  • Perform administrative tasks including data entry, document management, scheduling, and record-keeping.
  • Support the wider office team with day-to-day tasks to ensure efficient operations.
  • Provide appropriate signposting to other services when required.
  • Audio typing would be advantageous.

About you
Ideally you will have experience of working within a sales or customer service environment. You will be required to greet clients in a friendly welcoming manner, you will be able to multi-task and remain calm under pressure.

Essential Skills & Experience

• Prior experience in an office, sales, or customer service environment.
• Strong organisational and multitasking abilities, with the ability to remain calm under pressure.
• Excellent written and verbal communication skills.
• Competency in Microsoft Office and other relevant software.
• Ability to work independently and collaboratively within a small team.
• High attention to detail and a commitment to getting things right the first time.

Desirable

• Some knowledge of arboriculture or ecology (full training provided).
• Experience preparing quotations or supporting a sales process.
• Ability to audio type.

Benefits

• 25 days annual leave + bank holidays
• Birthday off
• Pension Scheme
• Employee Assistance Program
• Gym membership
• Continuous professional and personal development